Shoreline Golf Course — Attraction in Carter Lake

Poor customer service at its finest. My wife and I are expecting our first kid and recently moved to Carter Lake. We're hosting a party at our new home to celebrate and I booked 5 tee times for my family and friends to play golf. I went into the club house 3 + weeks in advance since it is not a normal request to have that many tee times. I was actually playing 18 holes the day I requested the reservation. Before I teed off I was told the guy who schedules those types of requests was out on the course playing, so I said I'd stop in after 9 holes and check again. I stopped at the turn and a different guy said no problem, put the reservation in the computer and said I was good to go. So I set it up with my family and friends (sone of which are from out of town). All the arrangements on my end are done when I get a call 4 days later and a voicemail was left stating my reservation was canceled. First, I couldn't belive what I heard and second that it was left in my voicemail. Terribly unprofessional. So I called back and of course the guy I need to talk to is not at work again. Finally the next day I get Josh on the phone and he tells me my reservation is canceled because there's a larger event that requested that date. He doesn't even attempt to provide any sort solution and acts as if it's my problem to deal with. He basically said there's nothing he can do and for me to find a different place to take my group. I can't believe the poor customer service I was provided. I would have had zero issue finding a different venue for my outing if I would have been told no when I made the reservation. Just plain...

I have been a caddie at a prestigious golf course in the western suburbs of Chicago for the past 9 years. I understand that public and private courses vary in cost, as well as maintenance. However, a business such as this needs to draw the line when it comes to the actual conditions of the golf course and the price.

In the next few sentences, I will explain how this course is severely overpriced due to the conditions of the course. First off, the greens are poorly taken care of—shaggy, cratered with unfixed ball marks, and lacking a uniform shade of grass. It is very hard to differentiate between the fairway and the rough, and the divots are rarely filled in. Most of the tee boxes are dipping in the corners, making it very likely that your swing will be impacted with your ball below your feet.

If you want to take a cart and play 18 on the weekend, it's $54 dollars. That is grossly overpriced. Not to mention that a "Medium" basket of range balls costs $9, while a large one (which probably has about 8 more balls) costs $15. What happened to paying an honest rate to go and hit a few balls at a range? Their range doesn't have yardage markers to the targets, and it appears that they don't move the markers around enough, so a lot of times you will be hitting out of other people's divots.

Lastly, the customer service at this establishment is lacking. Each time I went last year, I was met with a grumpy and irritated man working in the pro-shop. They don't offer a student discount, and instead, you must purchase a $175 pass if you want unlimited golf...

I was appalled by the customer service I received while visiting the driving range at this facility for the first time. Three other golfers and I were using the driving range. While driving, a staff member screamed across the fairway for us to move. He continued to shout at us that the roped off areas (which were literally string and wood posts sectioned into a rectangle) were where we needed to drive from. He proceeded to tell us that we should have figured this out on our own and it should have been obvious (to us). Then he proceeded to say the same thing over the PA system 1 minute later. To me, and I believe the other golfers, it looked like the grass was sectioned off for sod/grass seed. My husband and I were left feeling uncomfortable by the rude confrontation so I stopped by the pro shop on our way out the door to recommend a sign be placed telling future driving range users where to drive from. Only to be told that we should have known that was what the stakes and string were for...and that we were the problem. While this happened, he vaguely looked up at me as I spoke, while he worked on his golf swing casually, behind the counter. As I walked away, he and another staff member laughed at my complaint. I DO NOT recommend the customer service at this golf course. However, the driving range and course were very beautiful, but it doesn't trump the terrible...