Norm and his team helped me out of a tough spot when I started hearing a squeaking noise in my front tires after a 2.5-hour drive to Omaha’s airport. Knowing I needed to get back to Sioux Falls that same day, Norm was incredibly understanding. His team quickly inspected my car, confirmed that I wasn’t dealing with a failing wheel bearing, and had me back on the road within an hour.
This isn’t a commercialized auto repair shop—it’s a small, owner-operated business where customer care comes first. Norm was gracious enough to not charge me for the time his team spent inspecting my vehicle, something I know wouldn’t have been the case at another shop. They truly went above and beyond—not only were they efficient, but their professionalism and honesty made the entire experience stress-free.
Thanks to their expertise and dedication to customer service, I made it home safely that same day, relieved...
Read moreI am fairly new to Carter Lake, so when my check engine light came on I was a bit frazzled as to who to take my vehicle to. I wanted a reputable car repair business that had fair pricing. After asking some neighbors and colleagues I called Midwest Auto Repair Center. They were very friendly on the phone and were able to get my car in for a diagnostics check. After Midwest Auto determined that all I needed was a new gas cap. I was so thankful to Midwest Auto for their honesty. I now use Midwest Auto for all my vehicle repairs, as well as the basic lube and oil changes. Thanks again...
Read moreCalled Norm the morning I was headed out to get a car he had listed for sale. Told him I had a stop to make before I got there to get a drive train for it. He said that's fine just call when I leave that stop with an eta. Purchased the drive train and called to find out he sold it. Very irritated I drove as far as I did and bought a powertrain for it to get told he sold it as I was on my way. Would...
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