Power Shack Gym Westerville — Attraction in Columbus

Blown away this gym has a 5 star review. I moved 6 months ago, before I moved I came in the gym to cancel my membership. Man at the desk said ok we will get that taken care of good luck on your move. Little did I know they where going to just add me to there new system with ABC fitness and charge me for the next 6 months. ABC fitness uses an over seas call service that is impossible to talk to or get any answers from it, took me 2 hours to find out I had to still send a email to them and wait another 30 day while these Thieves at power shake get another payment from me. The woman at the desk was of no help and had a terrible attitude. This is why I don’t work out at these big gyms. They don’t care about there customers and they make it impossible to cancel. Go to a local gym do not sign up here. It will be a nightmare trying to leave. As my case is extreme, they know and want this so it makes it hard to leave and they can steal another month or 6 from you. It would have been easier to just change banks than deal with...

Gym had a ton of old and broken equipment. When trying to cancel my membership, they didn't know how to do it. They didnt know how to contact the company that handles all of their cancellations and had provided me outdated information. When I was finally able to track down the right number I discovered that it takes 30 days written notice to cancel. You will continue to be billed for that period of time. I ended up paying for an additional 3 months at the end of my membership because it took so long to figure this out. No one on customer service cared nor did anyone in the gym. They told me it was my loss.

Highly disappointed in how the business is run and I wouldn't recommend this...

I am a former member of Planet Fitness and definitely prefer it over here. The only reason I come here is because the membership is free with my apartment lease. The main complaint I have with this gym is that it is not very welcoming to people like myself who just go to get some exercise. This place caters to the "lunks" as PF calls them. This is evident in the amount of weightlifting equipment vs machines this place has. The bottom line is, if you are a person like me who is just going for fitness, you will definitely feel more welcome and accepted at Planet Fitness. I would NOT pay for a...