Worst Management Ever! My wife and I went there a few days ago with our 2 children to celebrate my birthday. All I wanted to do for my birthday was take my son on his first Go-Kart ride. The track looked awesome, although the place was kind of run down, I still thought, this will be fun. So we planned to to the batting cages, the go karts and then a quick game of mini golf. I went ahead and bought the tickets for the batting cages and Go Kart. 1 ticket for me and 1 for my son to ride along with me. We wait in line for the Go Karts, only to be turned away, as my son was about an inch too short. I get that he can't ride, I am sure it has to do with liability. Although, I was disappointed, we decided to get a refund, go eat and decide if we wanted to come back (we were out of town by 30 minutes). So I went up to the desk and explained what happened, only to find out they are supposed to measure each rider before selling tickets to make sure this didn't happen. I was fine with a refund though. That is when the manager got involved. She knew this was our first time here and I choose to celebrate my birthday with them. She was also aware that her employee didn't measure my son before selling us the tickets. So what was her response? I'm sorry we have a no refund policy. The worst part, is she said it smugly, almost with a laugh, as she smiled and shook her head side to side. Like I was annoying her. I made sure she was aware of all the details. She eventually said she would refund my son's ticket and I could still ride the Go Karts. By this time, she was creating a scene and all the other customers were so confused with why she was acting this way. I even said to her, so you expect me to go to the Go Karts, ride and have my son crying as he watches me from the other side? I eventually said, made sure she knew she had lost customers for a lifetime. Which is sad, because we would have came back. To make a long story shorter, it was not until I requested to talk to the owner of the place, that she was willing to give us back our money. The sad thing is, all she had to say is, "We do not offer refunds. However, since this is your first time and i see that we made a mistake, I would be happy to refund you this time. In the future though, just be aware we do not offer refunds." I would have left happy and we would have come back. As of now, we will never go back. And after we left, we went to Carlisle Sports Emporium, which was actually a lot more fun. My son was tall enough to ride on the Go Karts, the arcade was better and the mini golf was out of this world. If you live in the area do yourself a favor and avoid this place.

Is safety was you highest priority, then it should be an easy and quick fix. "Sorry about that, safety is our highest priority. I see we did not measure him before selling a ticket, let's get you a refund." Not only do you show you care about safety, but also about the customer. It should not be a 10 minute debate, on how you don't do refunds. When it is a blatant no refunds policy, it shows MONEY is you highest priority.