GRANITE MR LLC — Attraction in Rosedale

I don't even know where to start. If you're considering doing business with this company RUN! Don't walk, run as fast as you can. I could get over the huge mess they left in my kitchen (pic attached), I could get over the fact they couldn't center the cooktop in its cabinet (pic attached), I could get over the multiple pieces they cut to the wrong size and shape (pic attached), I could get over the rude counter help, I could get over the missed appointments, I could get over the piece of granite that cracked from what I believe was improper installation (pic attached), I could get over paying them to "fix" said crack that ended up looking worse when they were done (picture attached). What I can't get over is being lied to OVER and OVER again. According to them, having a dishwasher installed 8 feet from the crack is what broke it. Even though the glue holding the counters against the cabinets was solid and intact (indicating it had never been lifted off cabinets) this is their story and they’re sticking to it. Picture is attached for you to make your own judement. In late July Granite MR agreed to replace a 37” x 3” (1-2 sq feet) section of granite in front of our cooktop and seam it into the existing slab. We agreed to a price of $750 to do this, which is approximately just under 20% of the original price for the ENTIRE KITCHEN’s granite countertops (about 50 square feet). At this time, they had us come in to pick a piece of granite that “matched”. We were happy to get rid of the ugly repaired piece and set our appointment for August 3, 2018. Here’s where it gets good. August 3rd comes and it’s a Friday. They call an hour or so before they’re supposed to arrive at 4-6PM and said they can’t make it that day…running late at another job. We were disappointed because that meant we had no cooktop to use until they could get out, but were hopeful that they would show up for the next appointment on August 7, 2018. Well, our hope was misplaced. August 7 came and as it got later in the day we suspected no one was showing up. We called to verify and sure enough no one was coming. The reason this time…they did not want to cut the small replacement piece from a new slab of granite, they wanted to find a scrap. Why did they have is come in to pick the slab for the replacement piece almost a month prior? Why didn’t they tell us this on August 3rd when they didn’t show up for that appointment? Why were we paying almost 20% of the original cost for the kitchen if they weren’t using a new slab? Why wouldn’t the owner or manager call to talk with us when they said they would over and over again? The reason is because this business is not run in a reputable way. They do not treat their customers with any respect and will literally pull you around on a leash in hopes of getting a resolution, all the while knowing they are not going to do anything to help you. RUN Far away from them and use a company that stands behind their word...

Four stars because the counters look great, but communication was very lacking. The installers seem to know what they are doing, but seems like the logistics of the business are pretty poor.

In the shop we had no issues working with the sales people, and they took a dimensioned drawing I made and gave us a pretty accurate quote on the spot (ended up within 10% of the actual price). They had a great selection of stone in stock, so we really knew what we were getting before we bought it.

It was during the templating and installing portions of dealing with this company that they lost a star. First, they always said they would call me 30 min before people would arrive, and this NEVER happened. Second, the guy doing the templating (which is all done with a laser measuring device) didn't notice that one of my sinks was not sitting in square (despite me telling him several times), so he had to come back on another day. I found this out by them texting me and saying he would be there the next afternoon, got no time estimate, then at text at 11:40am asking if I could make the 40min drive from work to home in 20min... During the install, it seems the shop didn't read the drawings correctly, and they didn't polish the back edge of my island counter, meaning someone had to come out the next day and do the install.

I ended up taking 3 half days off work and a lunch break when I really should have only needed to do one. To their credit, the company always answered their phone, but don't expect them to call you first, even if they say they will. Their scheduling and quality control departments need an overhaul, but in a couple months I'll have forgotten that and just be happy to have a...

They were good up until my granite had to be delivered. They didn’t call the day before to inform me the time they were coming. I called 3-4 different times the day of to see where they were and when they were coming because I informed them I had to pick up my kids at 3 o’clock.

They showed up at 3:05 pm while it was pouring raining. Had they gotten there when they were supposed to my carpet wouldn’t have been installed yet, but it was. When they arrived I informed them their shoes needed to be removed or they needed to put on booties over their shoes since it was muddy from the rain. They did not come prepared and expected me to provide booties. I told them they’re expected to have them as they are a professional business. Instead of going to get booties or something to put down on my brand new carpet that was installed that day the workers left!

They said they had to come another day and I informed them it needed to be done that day and it was no my fault they were ill prepared to protect a homeowners investment. I had to call and argue with the manager Ricky in order to get the workers to return and my nanny watch them while they put something down to enter my home with the granite. It is deplorable that I have to argue with a manager to emphasize my home being protected from mud and rain water and requesting a professional business to wear shoe booties. After all the arguing they removed their shoes (which they informed me they weren’t allowed to do because the granite could fall on their feet) because they didn’t have the blanket or towels they informed me they had over the phone. Prices also aren’t the most competitive. Look...