Hagan Ace Of Palatka Llc — Attraction in Palatka

I recently had the pleasure of meeting Jeremy at Ace Hardware in East Palatka, and I am moved to thank him for his wonderful assistance. As an older person on the autistic spectrum, I frequently find routine tasks daunting. Jeremy's desire to go above and beyond to assist me during my time at the business was genuinely outstanding, demonstrating his caring personality and dedication to others.

While shopping at Ace Hardware, I found myself in a predicament where I required help deciding on the best mulch and soil. I got the bravery to approach Jeremy and seek his opinion, feeling hesitant and a little apprehensive. I could tell he sincerely cared about supporting people and making their experience more enjoyable from the moment I spoke with him.

Jeremy's vast expertise and sincere desire to assist others were clear throughout our conversation. He patiently listened to my needs and preferences, taking the time to completely comprehend them. His knowledge of the many mulch and soil options was crucial in ensuring that I made the best decisions for my personal gardening needs.

What struck me the most about Jeremy was his continuous dedication to providing excellent customer service. He went above and beyond, providing unique recommendations and outlining the benefits of each product. His advice not only helped me make informed judgments, but it also gave me the confidence to stick to my guns.

Jeremy's sincerity and compassion struck out in addition to his professional expertise. He treated me with the utmost politeness and respect, creating an environment in which I felt comfortable expressing concerns and seeking his help. Despite the hectic environment of the business, he was patient and made certain that I had the attention and help I required.

Jeremy's selflessness and generosity during my visit to Ace Hardware in East Palatka touched me tremendously. His sincere concern and willingness to assist someone like myself, who may encounter particular obstacles as a result of my age and autism, left an indelible impression. Meeting someone who is compassionate and committed to client satisfaction is an uncommon and appreciated experience.

Consider yourself fortunate if you happen to be visiting Ace Hardware in East Palatka and have the opportunity to interact with Jeremy. His willingness to go the extra mile and deliver superior service demonstrates his exceptional character. I am quite grateful for his assistance and strongly advise you to seek his advice anytime you visit...

I went in to get paint. First the guy, I can't remember his name but he's older with all white hair, was talking to a customer, that's fine. But they weren't talking about anything that had to do with what he was buying. But I waited 10 minutes, he still wasn't done talking or even acknowledged my existence. I then went to the cashier who was nice, perfect customer service, I asked if she could call someone to come help me get paint. She did, and it was this same guy. I specifically asked for the cheapest paint gallon they had. The guy continued to talk through the ear piece to someone, which is fine, while he was getting the paint ready to mix. After it was done and I went to check out, the paint rang up $35.99, that didn't sound right to me since I asked for the cheapest they had. I told the cashier that this wasn't right I asked gir the cheapest. So she called the same guy over and asked ya know what happened, did he hear me and what not. He said that I asked for the "cheapest mid-grade paint." I am not a painter, i don't know what "mid-grade paint" is. I said, no sir I asked for the cheapest gallon you had, I wasn't worried if it had a primer in it, I didn't care if it was interior or exterior or ceiling paint. I just wanted the cheapest. So he took the paint and the paper that had the color on it back over to the paint section, came back a few minutes later, and with a really bad attitude said "it's the same price as our cheapest paint". He threw the paint card at the cashier's register and said give them $5.00 off. He walked away. I just told the cashier that I couldn't afford the paint and bought the rest of my items. The cashier kept apologizing to me about the way that man acted towards me. I also told her that he was talking to someone else when I asked for help with the paint. She began to tell me that he does that all the time, he's always "snobby", and she apologize once again. This is the first problem I have had, and my dad has been coming here for a few years now to get things that he needs and he's never had a problem. The other employees that I've interacted with have always been so nice and helpful. So this was something I really...

These people are so friendly & helpful I love going there. It feels like the small town where I grew up. I frequently go just for plants & gardening supplies. I bought a beautiful passion flower plant that attracts the state butterfly after seeing the butterflies in their little butterfly house. But my last trip was to replace 2 screws I had lost from a bedroom door knob when I took it off to paint the door & clean the brass knobs. They sold me just the two I needed for 24 cents and some sealer to replace what my cat damaged around my door. They just sent me a $5 coupon for my birthday. They also have unusual funny cards. Great place, great people who like to...