Hong Massage & Spa — Attraction in Land O' Lakes

I booked a massage here for my partner on Mother’s Day to help with her shoulder and lower back pain. What should’ve been a peaceful, professional experience ended up making her feel exposed and uncomfortable—and left me pretty disturbed too.

She told me the therapist (Kevin) used a see-through scarf instead of a proper opaque sheet. That alone was strange. But then, during the session, he put her arms behind her head and, from the front, lifted her upper body with nothing covering her chest. She said her breasts were fully exposed in front of him while he held and even lightly bounced or shook her in that position.

We didn’t know at the time, but we’ve since learned that licensed massage therapists are required to follow strict draping and privacy guidelines. Clients must be fully covered with opaque materials at all times—especially during any movement. Exposing a client’s chest in this way is not standard, not professional, and not acceptable.

If you’re a man booking a massage for your wife or partner, this is something you should know. What happened here was not right. We won’t be coming back, and I hope others don’t have to go through a...

I made an appointment with a specific massage therapist at 8:30. I arrived at 8:27. When I arrived I saw other customers being escorted to massage rooms. I informed the lady that greeted me that I had reservation for 8:30. She shrugged her shoulders and told me no one was available. She asked me to wait in the lobby for 15 minutes. I had no confidence that the wait would only be 15 minutes and there was no guarantee that the therapist that I requested would be available, so I left. It appears that an appointment is only valid at this establishment if no walk-ins come in before the time of your reservation. Mismanagement and lack of integrity for honoring appointments are the reasons that I will not...

Would not recommend. Went there previously and had a good couples massage. Last time we went, one of the massage people answered the phone 5 different times (headset) while we were being massaged and made future appointments which disrupted the entire reason we were there, to relax. She became very upset when I asked her to stop answering the phone. She actually walked out during the massages to help another customer also. Never,...