Do NOT buy from this store. initially gave the store five stars and a rave review for the great selection and service. My mistake because I had to wait several weeks for my expensive sofa to be delivered only for it to be, well, the pictures speak a thousand words. The leather is not actually tacked to the frame, the covering also not tacked down, and the feet won't go on because the bolt holes are messed up.
I immediately called the store, nicely explain the issue and Dalton pretends they care and that they're going to help me, But please send pictures to this phone number of all of the defects on this furniture that cost more than $2300. (in all, I spent $6k on furniture) I send the pictures and a short time later I am sent a message telling me I need to deal with corporate and faceless people who hide behind a computer. I called the store back to clarify, is Dalton not helping like he just said? The guy who answers the phone tells me Dalton is now not available (I can hear Dalton tell the guy to tell me he is not available) Ok, did I just get pushed off to corporate even though Dalton said he's going to help me personal? answer: well that's how we deal with furniture issues - you have to go the corporate process. I have not even taken the plastic wrap off this very expensive sofa, and Dalton just told me on the phone that he is personally going to help. now, minutes later, you're telling me just kidding?
answer: yes.
I click on the link to go through the corporate route and the link shows me exactly what everybody with my last name has purchased from this store and how much they spent - turns out you can look up EVERYBODYs purchase history, which I think is a huge invasion of everyone's privacy
regardless, I find my purchase and click. I am required to give additional information, which the website says is necessary before I can take the next steps to file a complaint to get furniture that's actually not defective. I do it, click next and and it says, I am not able to file a complaint. it was just to register me so now I have to go in and file fill out an entire new profile even though they already have all my information. It's an endless black hole of giving them information and not being able to actually say here's the problem. After I fill in all kinds of personal info, the website finally tells me, I CANNOT submit warrant claim on line, I need to call this 800 number and press one. First of all it's not a warranty issue because you gave me garbage to start with - I have never even unwrapped it. but whatever I call the 800 number to see if I can get help that way. Nope you go through many voice prompts and are told you have to file the claim online. One big black hole of refusing to even try to help so you know this will never get resolved. Gosh thanks so much slumberland for now requiring me to invest hours into getting a sofa that's usable.
UPDATE:
it's now been TWO MONTHS with the broken sofa sitting in my living room wrapped in plastic.
A technician did come out to "properly assemble" it because apparently they think we don't know how to put feet on a sofa. Below are the pictures of just how bad the damage is upon the technician unwrapping the sofa. he said, you will hear something from corporate - if you don't hear anything from them in two weeks, then you should call them.
the holes in the back of the leather
the damage to the interior after the technician pulled the leather up
the feet don't go on because the frame is blocking the screw hole
the leather not fitting right because they didn't put it on properly
i have called 7 times since, every excuse from that person isn't in, our computers don't work, we don't have a computer in front of us, our phone lines don't work so we can't hear you (when you call, they can see who is calling and the order info)
$2300, two months, and a big plastic covered sofa sitting in my living room.
DO NOT BUY FROM THIS STORE UNLESS YOU CAN TAKE...
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