Southfork Chrysler Dodge Jeep Ram — Attraction in Fresno

If I could give 0 stars I would. Warranty Misrepresentation, Engine Failure, and Unethical Treatment at Southfork Jeep!

I am a loyal customer who chose Jeep for its reputation for reliability. That’s why I’m incredibly disappointed in my experience with Southfork Jeep and the way they handled the complete engine failure of my 2017 Jeep Wrangler at just 71,000 miles. This kind of failure strongly suggests a manufacturing defect, not driver neglect.

When I purchased the vehicle, the dealership presented a warranty as a perk for buying locally. At no time was I informed that oil changes performed outside the dealership would require pre-authorization — a detail that conveniently emerged only after the engine failed. I’ve provided complete oil change records showing timely, professional maintenance at reputable providers. I even requested, twice, that the dealership provide me with copies of the oil changes they performed, and they have refused.

When I spoke to the manager, Glen, his demeanor was dismissive, cold, and unhelpful. He acted as if I was bothering him and made me feel unimportant and disrespected. To add insult to injury, he told me Mopar “shouldn’t have opened a goodwill case” — despite my following all proper channels.

This is a clear case of warranty misrepresentation and deceptive trade practices, which fall under the Texas Deceptive Trade Practices Act (DTPA) and violate the federal Magnuson-Moss Warranty Act. I will be filing a formal complaint with the Texas Attorney General’s Consumer Protection Division.

I’m not asking for favors — I’m asking for accountability. I maintained my vehicle properly. I’ve been transparent and respectful. In return, I was met with evasion, blame-shifting, and refusal to assist. Jeep and its dealerships must do better.

If this is how Southfork Jeep treats its customers, I will make sure others know — I’ll be sharing this review on every platform I use so others can make an informed decision before doing business here.

UPDATE: Matt, while I appreciate the attempt at clarification, your response only makes the core issue crystal clear: this isn’t about who owned the dealership in 2017 — it’s about how Southfork Jeep, under its current management, treats a loyal customer dealing with a catastrophic engine failure at just 71,000 miles.

You can point to third-party warranty fine print and ownership changes all day long, but what you’ve shown is that Southfork Jeep leans on technicalities and loopholes instead of standing behind the Jeep name and helping customers in need.

This isn’t a question of what you had to do. It’s a question of what you were willing to do. And in this case, the answer was: nothing. Despite receiving my complete maintenance records, proof of proper care, and even a goodwill case number opened by Mopar, you offered: • No advocacy, • No cost-sharing, • No service gesture, • Not even a simple offer to help offset the loss.

Instead, I was coldly dismissed, denied copies of my service records, and made to feel like I was a burden—not a customer who placed trust in your brand. That’s not customer service. That’s corporate self-preservation at the expense of the people who keep your lights on.

If Southfork Jeep is willing to publicly acknowledge my situation yet do nothing to assist, what message does that send to your future customers? Whether you were there in 2017 or not, you now carry the Jeep name in this community—and with that comes responsibility.

Let’s be real: the reputation this dealership still coasts on wasn’t built by you- it was built by Chris, the former owner. He was respected and loved because he knew how to take care of his customers and the community that supported him. What use to feel like a hometown dealership now feels like a corporate machine, more focused on hiding behind policies than standing up with integrity when it counts.

And if you want to keep this back and forth going Matt, we can! In the words of Coach Prime….I GOT TIME...

This is part 1 of this 2 part, 0 star review.... I bought a brand new Chrysler 300S with 6 miles on it and paid an additional $10,000 in extra warranties from this dealership. I was so proud because I was able to finally put this payment, a brand new car, my favorite car, on auto pay. First off when we got there, the paperwork was wrong. My dad was going to co-sign for me. He had recently had a heart attack and was on bed rest, but they said he had to appear in person or we were going to lose the car. He met me at the dealership with a full understanding that all the paperwork was prepared and ready. However, the paperwork was prepared with my mom being primary and my dad cosigning. Frustrated about the whole situation, I just let it ride like that because they said it would've been hours for them to re-do and he was in pain. Fast forward, June 2023, I hit something in the middle of the road which popped my tire and I drove home a few miles because it was late. However, the tire had whipped the inside of my wheel well and caused damage to the wiring of the driver tail light. 6/19 I brought it to the service department thinking it was going to be covered under warranty. I picked up a rental from enterprise via state farm. On 6/27 im told that it wasn't covered under warranty and it was going to be $2,500 to fix. 6/27 I went ahead and filed an insurance claim so I could just pay a $500 deductible. I picked up their renal provided by State Farm and continued this ongoing waiting game and terrible communication with the service department. I was later told by dealership that the estimator never arrived for an appointment on 7/3. By this time i'm going back and forth with state farm and the dealership. Since I was already filing the claim, I told him that my bumper had a small tear in it also that was not initially discussed and to fix that as well as it was part of the damage. State farm tells me that they have a second appointment on 7/10 for the estimate. On 7/13 I needed to extend my rental because nothing had been done but was told that that would not be able to happen because the initial appointment on 7/3 was canceled due to unresponsiveness from the dealership. 7/14 dealership asking me if they are able to speak to the adjuster. I was very surprised because they allegedly been speaking with the adjuster the entire time. Clearly that was a lie. 7/15 was the last covered day for the rental by State Farm. However, I am a single mom and I have to go to work so I kept the renal and opted to pay out-of-pocket thinking my car was going to be ready in the next day or so. Staying in constant contact day for day and always being told "one more day, one more day" I was finally told that on 7/24 I could come pick up my car. When I arrived thinking it was completely done, I saw that nothing had been done to the bumper. It still had the tear in it. I asked the advisor why was this not repaired as I was under the impression that everything was done and he said they would have to send it to The Body Shop and I needed my car. At no time, was this in our conversation that it was not fully repaired. He simply brushed it off as it was no big deal and gave me the number to contact the body shop. At this time, they had my car for over a month. Any additional work I would have to pay out of pocket for a rental. 7/31 I send a message letting him know that I contacted The Body Shop. The Body Shop was confused when I called because they said usually the dealership drops the vehicle off. State farm sent final payment on 8/9. All it needed was the new bumper. They wanted me to drop my vehicle off. At the dealership again, but I told the service advisor absolutely not because the first time I dropped off my car they kept it for 8 days without looking at it and over a month just to fix the wiring. At this time I started communicating with the service department manager and as I was getting the run around from the...

The service dept ripped me off for 1080.00 for an unnecessary diagnosis. Ron was the service agent I dealt with. Here's the story. My 2016 1500 transmission went into safe mode. It kept blowing the transmission fuse. I told them this before I had it towed to them. He called me and told me the same thing and that he would have to put it on a special machine to run electrical testing but couldn't do it without approval. I reluctantly agreed but only because now they had my truck. After a few days he called and said it was the TCM and it would be 7700.00 to fix. This was unacceptable. A fully rebuilt transmission would probably only cost a little over 1000.00 from a dealer but I found one for 550.00 with a 1200.00 install. I told him that. He told me that the price was so high for the TCM (transmission control module) because the one in my truck was discontinued and no longer made and the newer one costed 3000.00 with an almost 4000.00 install. So I called around and found 3 of the discontinued Tcm's at Big City chrysler in Webster for 1650.00. Big city referenced my Vin number and matched it up. And would install it for 550. I told Ron this and he argued that the price could not be right. He said he would talk to his supervisor about the price difference. This was 2/13. The TCM that Big city has was the old version that was discontinued but they still had 3. I was ok that. Ron didn't want to get it and never tried to research it. Big city also said the diagnosis was not needed, "if the technician would've loosened the connection and replaced the fuse and it not blow would be a clear indication that the tcm is the problem without whatever so called diagnosis machine they're using" this was their exact words. In the meantime I got a call from A service tech (Daniel) asking if I wanted to sell my truck and he offered 4500.00. Yes this was fishy. So I refused and said I was going to pay what I owe and pick up my truck. Ron was suppose to call me Monday 2/17 with an update and never did. I left a call Tuesday and got a response Wednesday. Ron told me that the tech told him that I said I was going to come get the truck my response was, why didn't you call to verify that with me. After further research. I found several Tcm's online for a fraction of the cost and have decided to repair the truck myself. So when I came to pick up the truck my bill was 1080.00 + 175 for the tow + 3% for using a credit card to pay which was right at 1300.00. So to all who choose to allow them to repair your vehicle, be aware of the unnecessary diagnosis that they say they have to perform after they have your vehicle. This shop will never see me again.

This part is in response to their reply. 1. No discount was offered, it would not make sense for me to decline a reduction in the price being I wasn't happy with the amount. I drained the transmission fluid myself, and removed and replaced the pan, that was the only disassembly performed. My truck didn't show up disassembled as insinuated. I purchased the TCM from big city, had them program it for 250.00 and installed it myself in about an hour and a half. My truck ran fine afterwards. Since then, I traded it to big city dodge for a 2024 2500 which im enjoying. For future reference, advice your service reps to be willing to work with other dealerships parts departments. Even if a part is discontinued, if one has been located and verified to be the proper fitment your service rep should be willing to disclose that information. Big city said they would have sold the part to south fork for 1100, I paid 1600. South fork would have still done the install and programming, making for a...