I’m planning my wedding at this hotel and it has been a fight all the way with the staff. The staff is not accommodating at all, simple things such as booking the night before the wedding for my fiancé to get ready has been impossible. The hotel is barely occupied during corona virus and the reservations managers are extremely unhelpful. I go online and there are available rooms but they told me they cant relocate my room to give me 2 nights. Very disappointed at the staff of this hotel. WORST EXPERIENCE to organize weddings at this hotel. Besides the stress of organizing an event, the hotels makes it more complicated. We already paid the deposit so we are stuck with the...
Read moreThe Biltmore Hotel was the perfect venue for our daughter’s wedding. The hotel provides unmatched beauty and exceptional service! The wedding planning department, and particularly, Anna Perez, created a memorable and seamless experience for our daughter. The venue is magical and each member of the hotel staff (front desk, catering, waiters, etc.) provided service that exceeded expectations by leaps and bounds. Each one of our events were hosted by friendly, efficient, and very professional staff. I do not believe that a venue characterized by innate beauty and professional staff can be found anywhere...
Read moreA great experience, like going back in time, so much history to this hotel, great staff, don't forget to visit the AL Capone suite if you can, and the...
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