Unfortunately, our online ordering experience did not turn out so good. My credit card was charged on 08/01/16 when the order wasn't due to ship until 09/02/16. We paid over $120 in shipping charges and were called the morning the order was due to ship and told because we ordered so much, it would have to go into a second box. At the time of the phone call the supervisor couldn't tell me how much more the shipping would be. I asked why wasn't this figured at the time of placing the order and his response was "you ordered online". Um well, yes I ordered online...you have an online site! Anyway, I said well it looks like you have two options, either eat the extra shipping charge or cancel the order. He said he'd speak to one of the owners and call me back. I never received a call back from anyone but I did receive an email from one of the owners. Basically, I was referred to a link on their site that stated if more than a bushel of crabs were order, there may be additional shipping charges. OK, so the owner offers to split the difference of the cost stating my part will be $50.98 more. This means there is an additional $101 that wasn't figured in when originally placing the order. By this time I was furious because not only did they not have the courtesy to call back like I was told, $101 more is certainly an error on their part when it should have shown in the beginning. I tried calling to speak with the owner but was told he was too busy to come to the phone! The owner then did offer (via email again) to throw in additional crabs if I would reconsider canceling the order. OK, so now...after a phone call and a couple of emails, you're going to try and placate me with an additional $51 charge BUT you'll throw in extra crabs...Gee, why didn't they suggest that in the first phone call or even in the first email. Nope, sorry...but you'd already ruined the business relationship by trying to gouge me with extra shipping and not calling back when you said you would. For this they get one star (because I can't leave a review with no stars) and because we didn't even get a chance to find out if their product was good or not. As of today, there is no refund to my account, but in all fairness this took place on Friday morning and this is now only Sunday morning. (Edited: 09/06/16: Refund posted to my card today.) I didn't think businesses were supposed to charge your credit card until the product was being shipped!