Walker's Furniture & Mattress Coeur D' Alene — Attraction in Dalton Gardens

I went here twice. The first visit we browsed for about 45 minutes without being acknowledged by the 5-6 sales staff that were present in the store. This was nice to not be bugged but when we selected a couch and had questions we felt unattended. We ended up purchasing the couch from Runge and had a great experience. Walker's had middle of the road pricing compared to two other stores that could order the couch for us.

We ended up going back 2 weeks later for a bedroom set since we didn't see anything we liked elsewhere. This time we had someone come up and help us. The sales woman, Sara, helped us with some extra discounts since the only set left was a floor model. I checked it over and it was in like new condition with only one blemish on a rear leg.

Fast forward to delivery day and it was a mixed experience. The delivery guys called ahead of time and arrived on time. They were friendly. The downside was they built the bed too close to the window from what we discussed and we were left not being able to close the blinds. The dresser was also not put in the spot we discussed and they didn't install the mirror because they didn't have installation instructions and were trying to install it sideways. The bed frame was also only installed hand tight because we had a bed in place and we were never advised to move it before delivery and the delivery crew had other deliveries to go on and said it would be too time consuming. The delivery guy also told me that we probably overpaid for the furniture and could get something at Walmart for less. I didn't agree and was a little put off by his opinion.

So, while we paid for what was referred to as, "White Glove Delivery", it was more of a "haul in" type of delivery and finish it yourself with friendly employees.

The dresser also has a few other blemishes on a drawer face that weren't there when I agreed to buy the floor model. I had emailed Sara about all this and heard no response.

Overall, I thought the furniture quality was a little better than most other stores but I don't think I would go back unless they had something I couldn't...

My Walkers Furniture review:

I may be sneaky but I purposefully dressed down, no make up, hair not done, old sweatshirt with paint stains and I went to multiple furniture stores. One in particular was a high end "everything must go" sale store. I walked in with my sister and a sales woman sitting on a couch looked me up and down and said "a salesman will be with you shortly." I said thank you and walked on. Seconds after that, a nicely dressed couple walked in after me and she jumped up and asked them "what can I help you find today?". Not joking, it was straight out of a book but it really happened. My sister and I found a couch on our own and eventually a salesman walked up and asked if i needed help. I told him I wanted the couch and if possible, be delivered tomorrow and I would pay in full today. He laughed and said no. While he was in the back I looked at the tag under the "sale" price and the original price was $2,300. The "sale" price tag was $2,300 which was so called marked down from the $3,400 the sale tag said. I pointed it out to the salesman and he said he didn't know what that was. I don't appreciate being lied to so I told him I'm not interested and I'm taking my money elsewhere.

Little do they know, I have money, exactly 17 grand sitting in my account, ready to be spent.

I then went to Walkers and I was greeted by a lovely blonde lady who was kind and asked me right away what I was looking for. She showed me exactly what I wanted in less than 2 minutes and I purchased the couch right away with delivery. She treated me like a human being and I appreciate that completely. Just goes to show you can't trust a book by it's cover. Walker Furniture has great prices and the staff are real human beings. I would recommend them to anyone.

(Side note: it turns out my parents purchased furniture from Walker as well and they also...

Horrible Customer Service at the CDA location

We order our couch over a year ago, it took 3/4 months ( which we were completely okay with ) Than it arrives and its not what we ordered. Pieces were missing. Fine things happen it was fixed within the next week except we ordered a couch and oversized chair ( but got a loveseat instead - but the "collection" we picked doesn't make a love seat ) So they sent us a similar couch collection. So I spent 2 months trying to get ahold of someone, in which every time I called I was told I needed to talk to my sales person. Then finally she apologizes and says she will order us the correct cushions ( softer than what we got ) great thank you so much - fast forward another 3 months. Again no one can help me and she will never return my call. So I speak to the manager, in November ( 6 + months since we RECEIVED the couch ) he says they werent' ordered and he would get on it. Great, thank you. Fast forward another 4 months and I call back, again get the run around for probably a month every time I call. it is now June and I am told parts are backordered and they don't know when we will get them. We are moving out of state now and manager says 2 pieces are done and 2 more we are waiting on. and he hopes he can get them to us. MIND YOU WE LEAVE IN 2 WEEKS AND he is conveniently not in and not returning my calls again!

DO NOT SHOP HERE