I went to this casino for a nice date night out with my boyfriend. We were in a suite, paid appropriately $600 for the night. The suite had a jacuzzi, which apparently was leaking. At approximately 2AM in the morning we were woken up to a man standing at the foot of our bed. He was a security staff member. He did not knock prior to entering our room. He did not call. He said he was in the room because he had gotten a complaint that the jacuzzi was leaking from the individual who was renting the room underneath us. He came in the bedroom to look at the water. He said it looked like there was a lot of water. My boyfriend was extremely unhappy with the fact that this gentleman did not call or knock prior to entering the room. Ultimately, we wound up being forced to leave the hotel. It was incredibly embarrassing being humiliated and having to pack up my things while being watched. The security staff did mention that the reason he came in was due to safety concerns, he said he was afraid someone had committed suicide because of the water issue. My concern was mainly with the lack of privacy and care. Appropriate measures were not taken to try and contact us prior to having someone enter our room. I left and had to pay another $200 to get a room at a different hotel. I was tired and it was an extremely stressful and humiliating experience. Prior to leaving, we picked up the hotel room phone and it appeared to be dead, no dial tone, etc. I would expect better treatment and service. I will caveat this by saying my boyfriend was very angry at waking up to a man standing at the foot of our bed. He was too aggressive and hostile with his words, however, I was not. I will never again go to this hotel. I would never recommend it, however, if you do decide to go, make sure to use the door lock privacy latch to prevent a similar situation happening to you. Also, I will note, the service and staff at the restaurant were phenomenal. The only issue was with the lack of privacy, the lack of due diligence in terms of attempting to communicate with us prior to entering our room. I do believe security just made a mistake by entering without notifying us first, and we all make mistakes sometimes….however the experience was humiliating for me and as such, I can’t recommend this hotel/casino.