I want to start off by saying the park is beautiful, geese, deer and bird watching is great scenery is truly awesome. That being said whenever I booked my cabin there was an option for check-in times. I chose the earliest 11am. Since my family and I were staying for 3days I bought perishable food in a cooler. We went to check in around 1130 and were told no one is allowed to check in till 4. But if the cabins are cleaned early we could probably get in earlier. So we played in the water for awhile it began raining pretty heavy with lightning around 130 and we were ordered out of the water. so we decided to go het some ice for the cooler at the lodge that’s where it is sold in the park, but they were out of ice, so we decided to go check on the cabins. All of the curtains were open and we could see that no one or any luggage were in any of the cabins and they were all clean (by the way they are not cabins they are duplexes with no insulation between rooms so you can hear everything going on in the adjacent room) since they were cleaned and no one was in them we went back to the check in and asked to check in. I was told that the staff is not allowed to let anyone in the rooms until 4. I was very polite and explained that we checked the 11am check in time and understand that they do not allow check in till 4, I also explained that we had meat that needed to be refrigerated there was no ice at the lodge and that we had been to the cabins the were cleaned and no one was in them. I was still told no. I asked to speak to a manager, so I was directed to the park headquarters office. By now it is pouring rain and there tons of people leaving the park, at the hq office I spoke to the manager I was very calm and polite and told them exactly what I said to the check in person earlier. The manager then said they have strict rules and no one is allowed in a cabin until 4 I explained that this is silly and they could make exceptions especially since they are out of ice. She stated that they might have missed something and they could not allow it. Now I am very upset, the turner fall’s employees are not being reasonable. And I am 4 hrs from home so I am not just turning around and going home. Luckily I have a yeti so my meat was still good. Like I said at the beginning the park is beautiful but the staff we encountered were terrible. It rained a lot while we were there obviously they cannot control that but when it rains too much the swimming holes are closed. We swam some in the rivers but they flowing pretty fast. We tried making fires in the fire pit but our fire ring was in a low spot and water all around it. We enjoyed the park itself the castles the hiking and the scenery. I will be back to the park but definitely do not recommend the cabins. There are private cabins in the park we will be staying in those next time!