We have been using VirTech as our Managed IT Provider for 7 years now. We found that having a company which can offer solutions to our growth needs affordably without having to hire full-time dedicated IT staff to be a much more efficient financial decision. We get access to over 20 technicians for the price of one.
In our industry we must have technology that performs every time we need it as we interact with the patients in real-time.
Another benefit after much review was the fact that they custom designed their own enterprise cloud. They own it, which gives them tremendous control. We can leverage their cloud for our remote workloads and meet compliance requirements.
The differentiation factor most appealing is that every product offering, including day-to-day compute operations, is covered under their monthly IT plan.
No matter the problem, or its complexity, we have a single contact for all our computer and IT related services and devices.
They have a full field team that they will dispatch if the problem can not be resolved through their remote access support.
I am not at liberty to mention the company I work for but, it's a statewide provider of health care services that requires strict up-times and immediate attention when we are facing technology problems.
Great company, great customer service and knowledgeable staff that take what they do seriously. I highly recommend you contact them if you are shopping for a...
Read moreJerry Smith, is always available to answer any question or concerns I may have related to my work computer. He has gone above and beyond in that my desk location has moved twice since I started here with Complete Health (BIMA) Blue Lake location. The fact that this employee of Tyler Spore, is dedicated , insight full, trust worthy, always wears a smile, makes us laugh among a group of women and NEVER crosses the line is a statement in itself of how much of a gentleman he is. I do wish our location was able to house him as our direct office personal so that when simple things like the printer not working because someone sent a job of 1400 to be sent (SMH) he would be there on standby as opposed to calling or sending a message directly to Vir Tech. (Just...
Read moreMy company has used VirTech for many years now. Time and time again this team has gotten me out of some sticky situations and made sure my data and systems were safe through the process.
My account manager Karl has been the best at bridging communication and helping implement any IT related projects we have had.
The support guys like Emilio, The Austins, Pablo, Kevin and the rest of the guys make me feel comfortable and confident any time they are on site or on the phone.
Don't forget the CEO Tyler Spore, he has been the most responsive business owner of any vendor I have ever had the pleasure of working with.
Overall this company has really made my day to day business operations more secure and efficient.
10 out of 10...
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