Highport Marina — Attraction in Denison

Would like to share our recent experience on July 4th. We called and made a reservation the second week in June for a four hour boat rental to begin at 1pm on the 4th. We called the marina on 7/3 around 3pm to confirm our reservation and we were told the boat would be ready when we arrived on the 4th.

This day was to be a very special occasion, as our daughter from Germany and her fiancee would be in town for a few days and wanted to see Lake Texoma. As our group of eight arrived in the marina parking lot at 12:10 pm on the 4th, we received a phone call from a young lady at the marina who said "I hate to tell you this but we do not have a boat for you." We asked what the problem was, as our reservation was made weeks ago and even confirmed the day before. She told us that one of their boats had broken down the day before, therefore there would be no boat for us. I asked to speak to a manager and she said there was none available, which is hard to believe on the July 4th holiday. I asked her what time the boat had broken down on the 3rd and was told 1pm. I told her I didn't understand why our reservation had been confirmed the day before and found it ridiculous that we were being called 40 minutes prior to our reservation time. Her response was simply "I'm sorry". I asked her if she had or would contact other marinas for us to get another rental and was told I would have to call myself. She did say that she might be able to work something out for us on July 5th. Our family from Germany departed on the 5th so that wouldn't help.

We were paying double the normal rates for this rental and booked this trip weeks in advance. We drove over an hour to get there only to be told "Sorry, you don't have a boat". I think the lack of any attempt to seek and provide us with some sort of resolution and total lack of empathy was inexcusable.

We will no longer do business with this marina and I have no doubt they could care less. I just want there to be an awareness of this situation so others who have planned such a special event will be cautious and be prepared with a Plan B if you do use...

My wife and I have been boating on Lake Texoma for 3 years now and kept our boat at another Marina. Due to low water we were forced to move another Marina and we chose Highport. We moved to Highport back in May 2014. Previous to moving to Highport, we had many evening cruises over to Highport to eat and watch the bands play. Since moving to HIghport we have met new people and have made many new friends. We spend nearly every weekend at the lake and are never disappointed with the service, atmosphere and just spending time with our neighbors. The staff and service at Highport has been exceptional as far as I am concerned. The new service department manager Paul Russell has been a man of his word and does exactly what he says he will do. Karla is our waitress of choice, she does an exceptional job as well. Making the move has proven to be much more than we had anticipated. Job well done. Don't want to forget the leasing staff. Those guy's are fantastic. They take care of anything you need in a...

We so enjoyed our time at Highport! We rented a pontoon boat for 8 hours on a Friday. The marina was clean and very well kept. The check in process was super quick and easy (it was a slow time for the lake but still impressed!). I did get a little worried because I never received a confirmation email that our reservation was secured but it all ended up just fine. About 6 hours into our trip, on our way back in for the day, our engine went out. We ended up having to call the marina and they came out within 25 minutes. They brought a mechanic to see if it could be fixed so we could enjoy the rest of our time. We did need to be towed but Dillon the mechanic and Michael were so nice and helpful! They refunded us a portion for the trouble which was very nice. We would definitely go back and despite the engine trouble,...