Emerald Springs Spa — Attraction in Derry Township

My sister and I got massages here at the same time. She had a great experience so it must have just been my masseuse, Lazarus. He thought I was too tense, and although I apologized a few times (which was unnecessary - isn't it their job to provide a relaxing environment?), he continued to make several nasty comments. He said it felt like I was ready to punch him at any moment. Then he said, "Remind me to never become a stay-at-home mom." I was so taken off guard, I apologized again (which in hindsight I'm so mad I was apologetic) and said I'd try to relax more. Then he said that he felt sorry for me that I was like that and have a hard time relaxing (which is not true - I was just so uncomfortable with him). At the very end, his last words were, "You are not a lost cause." It was an absolutely horrible experience, and I'm so mad that I spent money to basically have someone...

This location has changed a lot in the last 5 or so years. They continue to struggle with having enough massage therapists in the event one calls off from work. I made an appointment a month ago for 4/7/2023. A week after I made the appt; I got an email advising they needed to change the appointment or therapists. SO, I agreed no problem. Fast forward to April 6th. I get a text at almost 8pm est to say the appt is being canceled. CANCELED!! This happened to me last year and now again this year. I use to really love this place because the service was consistent & good. Last minute cancellations with no contingency plan are unacceptable. Also... I asked for the manager to give me a call & it's April 10th and no call. So that says a lot. The service & the management is horrible in my opinion. I will not recommend this place if you are looking for consistent excellent...

The lady at the front desk with the blond hair is lovely. She looks professional! She was pleasant. The other staff were not. Started going to the spa and the other staff said you have to try this one great guy/massages! I said ok, and booked a bunch of massages with him , only to find when I went back the said he’s not here today? I ended up canceling the appointments then. But they keep sending me reminders on the day that I should have gone. Called the first time they did it. They said they would take care of them? The point what I’m getting at is from the beginning, they take your credit card number and if you don’t come they charge any you card anyway! For the second time take me out of emails, text, NOW like you said first...