Wonderland Marine West — Attraction in Dexter Township

Having a really difficult time dealing with this company. We dropped it off due to fuel issues and asked it to be repaired and stored last fall. Thry stated the boat had no issues and they would store it and check it in the spring. Two weeks ago we were told our boat was ready and fine, no issues, and they just needed two weeks to deliver it. That was yesterday and it wasn't delivered. No call. No show. We called to check on it and one store didn't tell theater store we wanted the boat. So they didn't check it as they said, no one tested it. No one ran it. So they tried to "pull it out of the bar"today. They pulled it out of the barn and stated the batteries are dead and they didn't disconnect them and they didn't run a charger. I don't believe they ever even checked it last year and they are charging fees for services not performed. They didn't use proper storing methods and no one knows why they keep telling us service was done when it clearly never was. So now we can pick up the boat but it doesn't run or pay them to replace the batteries. Completely irresponsible. If I wanted my boat to sit outside and rot all winter, I could have left it in my driveway and...

I’ve stored my boat there twice over the last 2 winters. The first year when picking up my boat and gassing it up I noticed my position light broken off and hanging. I brought it up to the attendant helping me and he said they would take care of it and to call back. Called the next day and they said that they knew nothing about it and I could pay to have it fixed 2 months later.

Brushing this off I decided to store my boat there again this year. When I was picking it up I found several instances of damage to my boat. The first being the rods that go inside the cover were completely bent and was told this was an “act of god” and that “this is why you have insurance.” In addition to some clips on my cover being broken. A couple weeks later after the lake warmed up enough to get in the water I noticed considerably more damage to one of my pontoons. I will not trust this marina in the future to take care of my boat considering the repeated damages I find and their 0 customer service about it. They charge a lot to store your boat and based on my experience and other reviews they will...

Took our pontoon in as had been stored a couple years, to get a tune up, gas fill, and make sure cables working. Took it in February, was told a critter nest was in it, take it home and don't bring it back until April. Brought it back in april.. 1st week of May called to check. And they said service is closed until they get boats out of storage, but will be back up 3rd week of May and ours would be first. Called today, and service still closed and they have NO IDEA WHEN THE MANAGEMENT WILL LET THEM WORK ON BOATS AGAIN but did not say to come get it. We will not have for memorial. We are taking it to WILSON MARINE, THEY WILL HAVE IT NACK IN A WEEK. DO NOT TAKE YOUR BOAT HERE FOR SERVICE!!!! They don't do service anymore, but won't say it, just let you wait until you are out of patience. No calls to let us know. Terrible customer service. Manager won't talk to you or...