Jumpin' Jamboree — Attraction in Doral

I really enjoy coming to Jumping Jamboree. We have gone several times and have never had a bad experience. The staff is very friendly and they have definitely upgraded their areas and arcade machines.

One thing I have to comment: they NEED to enforce a no tolerance policy for inappropriate behavior AND a more firm policy on the ages of the children who go into these inflatables. During our recent experience, I was with my 3 year old son in one of the bounce houses and as he was going to climb up onto one of the inflatables, he accidentally stepped on a little girl who was laying at the bottom of the steps. The mother of this child pushed my son and shouted “hey!!” (Rather than picking up her daughter) She did not notice I was right behind them until she hears me tell my son to come down and go with his dad because I was very uncomfortable after I saw that. I confronted her and made her aware that next time she has a problem to come speak to me. At first she ignored me until I kept going and told her she should not be pushing/ touching anyone’s child. Her hands should never go near a child PERIOD. She disregarded anything I said to her, mocked me, rolled her eyes and just kept saying she’s going to protect her child (as if my son intentional did this) I then told her she is in an inflatable (her child must have been around 2 years old) where children can barely keep their balance and will accidentally bump into each other here and there. Nonetheless, I am right here, any issue should have been brought to MY attention. We argued back and forth and then I told her I would go speak to a manager because I felt that she should definitely not be in a place like this.

The manager did deescalate our confrontation. He listened to my concerns and expressed his deep apology for what I experienced which I appreciated. Another parent heard what the argument was about and had the same complaint about her as well. She walked over to us and told the manager that her son came to her crying because a “parent had pushed him.” She asked her son who the woman was and he pointed directly to this woman. So now it was me and this other parent going back and forth with this woman because she clearly has a habit of pushing other people’s children. The manager said me and the other woman would have to leave the facility which I was completely okay with, I was already on my way out and I get it - a scene was caused. But what I did NOT agree with was his solution to giving her 2 free passes to come back at another time. Business is NOT more important than the safety of children and peace of mind of parents who sit and let their children play freely who may or may not see this lady in action again. This woman should not be welcomed back and he should have made it very clear to her. I appreciated his deescalation to this matter but not his solution. I did let him know that I did not agree with his decision on giving her the passes. Yes, I also received 2 passes but would have much rather been escorted out and told not to come back either if it meant her being banned as well. I wish I would have taken a picture of her but just always have eyes on your kids if you come here and believe them when they come running expressing...

First and last time at this establishment. I brought my 6yo daughter here for a change of scenery from our usual trips to Jumparoos in Cutler Bay mall. Initially everything was fine place was clean , all the games working etc. My first issue is was with some the patrons of this establishment the night of 10-4-19. Not the children but the older parents/grandparents were very discriminate about making sure there was little to no interaction between their children and mine . I myself a African-American man have a decent grasp of the Spanish language so I understood more of what was going on than I’m sure these other patrons thought I did, while they were giving instructions to their children in Spanish. But that’s no knock on the establishment because these types of incidents happen in less racially diverse environments and areas. And although I teach my docile, fun loving child to be accepting of all races and backgrounds. I understand that is not the case with everyone. Where my issue lies is in the situation with the staff regarding the bungee bounce jumper in the back by the games. Me and my daughter were in line waiting her turn since 7:50 pm. Once we were next up (also the last in line)the young lady who was a patron (not staff) informed me I needed pay for the ticket at the front desk once she saw me reaching for my wallet. So we go to the front desk and I kid you not it is 8:00 on the dot. I ask to pay for 3 minutes of jumping time only to be told that it’s closed at 8. So I look at my daughter and tell her only to have her start crying. I wasn't going to beg, but you would think they could make an exception for the last girl in line who’s also a first time visitor. Nope dude at the front desk just stared in his phone while I consoled my daughter and told her next time. Unfortunately next time won’t be here. I’m the type of father that’s like if my daughter likes it I love it but there are things I just won’t go for when I’m treating my daughter...

My kids love coming here and it truly is a nice place to have a birthday celebration for young children. It’s sad that unprofessional and greedy staff and management need to damper the experience.

We were here for my son’s 4th birthday and the party total was $734. Of this amount, approximately $200 was for food and party favors that the party host actually tends to and the rest is the general admissions cost and use of the party room for 2 hours. The kids always have fun and the party hosts are fine. They set up and clean up and will put pizza and cake on plates. They also check to see if you need to order anything additional. At the end of the party, I tipped the host $60 in cash. My husband was approached by a manager and asked why wtipped $60 because “that’s not even 10% of the bill. First, the contracts state that tipping is optional. I would never not tip, but I also think that $60 for 2 hours of intermittent work is more than appropriate- especially when that’s 30% of the bill that is the party host’s responsibility. I also think it’s rude and unprofessional to approach a guest and ask why a larger tip wasn’t left when the tip is optional to begin with. I’d also like to mention that I looked at some other reviews on here and see this happening to others as well- a review from over a year ago with the owner apologizing and assuring it won’t happen again. Yet, here we are. I’ll also note, that this is common practice because I had my other son’s party here a month prior and the party host told me, “here are your options for the tip” and pointed out 3 amounts with the...