Sky Zone Trampoline Park — Attraction in East Lampeter Township

Fun for the kids, poor service while waiting for our food

I am not one to give bad reviews or find joy in getting employees in trouble, but I find this necessary to share so that their food service can improve

After we ordered our food I was given a beeper. The beeper will buzz when your food is ready. The beeper buzzed, I stopped the kids from jumping so they could eat. I asked about our food, they let me know the pizza was being taken out and it would be ready in 5 minutes

20 minutes pass, it is what it is. It’s a Sunday night they are busy, I get it. Two more times I ask about the food and finally a young female with long straight brown hair brings the pizza out. I was thankful that kids could finally eat then return to jumping and asked, oh hey do you have sauce for the chicken nuggets we ordered. She looked away and mumbled while pointing passed the counter and register. It was a little rude but whatever, I said to myself no big deal she’s young and probably doesn’t want to be here. I go to where the sauces are both are empty. That’s fine, no big deal I asked the same girl who brought our pizza out if she could grab new sauces since all of the ones that were out, were empty. And here is when I was disrespected. She threw the paper plates on the pizza box I was holding then walked away to bring out a new ketchup bottle. After she came from behind the counter, she then proceeded to walk right by me knowing that I was standing their waiting for the ketchup. So not only was I wasting money because we were told our food was ready (the beeper buzzed) and I asked the kids to stop jumping, but now I am being disrespected to the point that I let her manager know and I really don’t like doing that.

I’ve been working since 14 yrs old. I’ve worked in the food industry, factories, retail stores. I don’t enjoy leaving bad reviews for employees who are working hard on minimum wage to serve others. But not only was my children's jump time wasted for 20 to 30 minutes, I was also being extremely disrespected

Although I don’t think much was done about this. The manager running tonight’s shift was very nice, hardworking, and understanding. He ended up moving the young lady to a different area in the facility

Corporate is going to hear from me via email tomorrow, and I will also be calling the morning manager

Maybe these employees need to sit down and have an orientation refresher on how to be kind to paying customers. And the food service definitely could use improvement as far as...

This place has GOT to start making progress towards cleanliness... my kids go here, they even have memberships but if it wasn't for them asking to go I wouldn't take them here. For starters, they don't have shoe guidelines. Most jump places, once you reach a certain point EVERYONE has to take shoes off. It's common sense to keeping your equipment clean. However EMPLOYEES wear shoes while standing on the trampolines and bounce areas. There is a specific time called toddler play and all the tiny kids crawl and jump all over everything that dirty shoes have been all over. The shoe thing should be a mandatory to help THE BUISNESS not have to deep clean as much. Not only that, but there is carpeted areas that are ALL stained up. The bounce pad that has the slides is like a war zone. It NEVER gets cleaned because I see the same trash week after week. Literally the same trash. So much chip crumbs, hair, baindaids, dustballs, bracelets, junk, ect. Under flaps and actually in plain sight. The place looks the exact same way at 10am that it has the night before. It's really not that hard to run a vacuum hose in these areas! The vaccumes should be the LEAST of the to do list with a place of children all around. Every establishment I've worked at, there was always an hour after closing to clean and reset for the morning. It wouldn't even be horrible to close for a day or two to deeeeeep clean.

My advice to this company is 1: DO THE DEEP CLEANING THAT IS LONG OVERDUE wash the matts, equiptment, trampolines 2: Set up a "no shoe after this point" rule with sock covers by the bathrooms to reduce dirt traffic. 3: Schedule in a vacuum sweep each night after closing. Most of the workers are teens, barely 18 I can see. However recruit a few adults or hire a clean team that takes cleaning seriously.

This review might be harsh but look at the 1 star reviews...besides birthday party mishaps, the big concern is the cleanliness. Get it together so your business can thrive. Otherwise Urban Air is going to take over and Skyzone will be shut down forever. A lot of toddler parents love this place and toddler time to let the kids run around. I am actually a "eat off the floor if you want" toddler parent but this is place is absolutely atrocious. It makes me so angry that honestly I would come clean for free just so my kids can play without the thought of the dirtyness they're...

I was at this location Pre-COVID for one of their specialty events where they have someone dress up as a character and toddlers can bounce without the older kids. In this case, Frozen. My daughter was 4 and she had a blast! The employees were gracious and extremely helpful. I felt the patrons were safe and everything was very organized. This made me feel I could come back and have the same experience. Ye Ole bait and switch folks. I don't believe one responsible adult works at this location on Saturday evenings. I went there before Glow Jump, which starts at 8pm. I don't wish to jump around under black lights while listening to Halsey. Not trashing it, it's just not my thing.

When we went, rules were not being followed and employees did not care one bit. A 1 year old was being thrown into the foam pit, people weren't taking turns, people were smashing into each other and the employees were not giving a damn at all. A kid jumped into me in the foam pit resulting in a trip to urgent care and a broken rib. The tables and floors were covered in garbage while the same employee walked by 11 times as if they didn't work there. It was shocking to see. About 30% of the customers did not wear masks, but all of the employees did. I filled out the survey via email and the manager called me and was genuinely concerned about the issues I mentioned, which was a refreshing.

Amenities: The lockers were $5 for 3 hours and were functional. You use your debit card to pay for them and your birthdate as your combo. If you're short (like me) and get assigned a higher locker, you're SOL. You can always take a gamble and put your stuff on one of the shelves. There was nobody playing arcade games and nobody at the prize station if you did win, but this wasn't an issue for us. The area by the lockers was a sea of sock wrappers, left over food packaging and cups. The parking lot was full of discarded socks and garbage. I wanted to use the restroom, but I figured there would be no TP, so I decided to not take the gamble on that one.

I understand that it was busy, but there were plenty of employees to make it a cleaner and safer place for everyone. Instead it was a dangerous mess, much like their bedrooms at home I can only assume.

We paid for 2 hours and left after...