DraftKings at Casino Queen — Attraction in East St. Louis

Paid almost $500 for 3 nights for a river view king room for this hotel. Was in town for a getaway and chose this place as it faced the arch.|The bad experience started when I walked in, no welcome, all 4 ladies at the desk were involved in a loud inappropriate conversation with another lady, clearly a friend while I just stood waiting. I went over to one who said her computer was not working and none of the other ones appeared interested in helping, eventually got served, no personality or pleasantries exchanged. These girls are the epitome of not giving a crap about their jobs, hardly what you expect for a check in.|Given a room on 5th floor, you open the door and get an initial wow from the arch view, then you start noticing the rest of the room. Carpet is filthy and stained. Furniture is majorly scuffed and wobbly, TV is ridiculous tiny, bathroom has cracked and broken fittings, all light fittings are broken and wobbly. No USB plugs in a hotel in 2024? Come on people.|Next morning we were off sightseeing, as we were leaving housekeeping was entering our room to start servicing it. We came back at 630pm only to enter room that had not been finished servicing, sheets stripped, towels gone, etc. called down to front desk that rang forever without being answered so I went down to ask for a solution. They said they could get everything delivered to me to make up my own room if I liked, I just responded with “that’s not happening”, I was offered another room, told would be an river view but upgraded. They gave me 5 minutes to pack up and they would bring me up a new key. |Packed up and waited 10 minutes longer for lady to appear, we were “upgraded” to the 6th floor. It was a bit more central which was nice, laminate floors replaced filthy carpet, however it was significantly smaller, poorly designed, wall mounted ancient AC unit blowing directly onto desk which made working difficult, but with 92 degree heat it was needed.|Fire sprinkler was broken, shower head was broken, but the worst was the filthy windows, why offer a view, charge more for them, and offer filthy windows? There were dead bugs and spider webs everywhere. It was apparent that nobody had stayed here since it was renovated based on the state of it. This one had blinds instead of curtains which I was excited for cause I love a blackout room, however guess it wasn’t tested at night or they just don’t care which I’m assuming is the case because it was poorly fitted to the wall, didn’t actually fit the window and the amount of light it let in was ridiculous.|Next morning I mentioned the dead bugs and cobwebs to the front desk as we were out for the day only to return at 9pm to discover the room not even serviced at all.|First bed was ok, only had 2 pillows though, 2nd bed since we moved was very firm, but had 4 pillows. Also had 1 robe in wardrobe? |Hotel does not offer breakfast, no restaurant on site either. Right next door is the casino which I was keen to check out, surprised there was no buffet, but I’m from Vegas so am used to all casinos having one. Their only sit down restaurant is only open for dinner, the noodle place was closed every visit, leaving the chicken & waffle place and the Coffee place that only had stale breakfast pastries that clearly were not fresh.|There is nothing this side of the bridge, it’s an undesirable area that has so much potential for...

Paid almost $500 for 3 nights for a river view king room for this hotel. Was in town for a getaway and chose this place as it faced the arch.|The bad experience started when I walked in, no welcome, all 4 ladies at the desk were involved in a loud inappropriate conversation with another lady, clearly a friend while I just stood waiting. I went over to one who said her computer was not working and none of the other ones appeared interested in helping, eventually got served, no personality or pleasantries exchanged. These girls are the epitome of not giving a crap about their jobs, hardly what you expect for a check in.|Given a room on 5th floor, you open the door and get an initial wow from the arch view, then you start noticing the rest of the room. Carpet is filthy and stained. Furniture is majorly scuffed and wobbly, TV is ridiculous tiny, bathroom has cracked and broken fittings, all light fittings are broken and wobbly. No USB plugs in a hotel in 2024? Come on people.|Next morning we were off sightseeing, as we were leaving housekeeping was entering our room to start servicing it. We came back at 630pm only to enter room that had not been finished servicing, sheets stripped, towels gone, etc. called down to front desk that rang forever without being answered so I went down to ask for a solution. They said they could get everything delivered to me to make up my own room if I liked, I just responded with “that’s not happening”, I was offered another room, told would be an river view but upgraded. They gave me 5 minutes to pack up and they would bring me up a new key. |Packed up and waited 10 minutes longer for lady to appear, we were “upgraded” to the 6th floor. It was a bit more central which was nice, laminate floors replaced filthy carpet, however it was significantly smaller, poorly designed, wall mounted ancient AC unit blowing directly onto desk which made working difficult, but with 92 degree heat it was needed.|Fire sprinkler was broken, shower head was broken, but the worst was the filthy windows, why offer a view, charge more for them, and offer filthy windows? There were dead bugs and spider webs everywhere. It was apparent that nobody had stayed here since it was renovated based on the state of it. This one had blinds instead of curtains which I was excited for cause I love a blackout room, however guess it wasn’t tested at night or they just don’t care which I’m assuming is the case because it was poorly fitted to the wall, didn’t actually fit the window and the amount of light it let in was ridiculous.|Next morning I mentioned the dead bugs and cobwebs to the front desk as we were out for the day only to return at 9pm to discover the room not even serviced at all.|First bed was ok, only had 2 pillows though, 2nd bed since we moved was very firm, but had 4 pillows. Also had 1 robe in wardrobe? |Hotel does not offer breakfast, no restaurant on site either. Right next door is the casino which I was keen to check out, surprised there was no buffet, but I’m from Vegas so am used to all casinos having one. Their only sit down restaurant is only open for dinner, the noodle place was closed every visit, leaving the chicken & waffle place and the Coffee place that only had stale breakfast pastries that clearly were not fresh.|There is nothing this side of the bridge, it’s an undesirable area that has so much potential for...

Let me start with the positives: The staff here were amazing! Everyone was quick to help, was kind, courteous, & had an excellent sense of humor. I would come back just to interact with the staff. Especially the night crew! The location is great. Right next to the river & close to the Arch. Fully staffed, I was able to see plenty of security & attendants & staff for any of my needs or concerns. I felt relatively safe. I saw security patrolling the parking lot as well and my vehicle was left alone. This was probably top notch when first built, you can tell they put money into making this a destination. I didn't utilize the casino, so I can't speak to that, but they did have an array of food in the food court.

Negatives: The place we wanted to get food from in the food court was part of the sports casino area so my son wasn't able to go back into the restaurant area. We elected to door dash. No big deal, however.... Only 1 "working" elevator & I say "working" because the control panel is coming off the wall. When you push a button you hear the crunch that makes you question if you're breaking something. Super slow & you can hear the pulley system struggling to move the elevator. We attempted to used the staircase, but when you opened that door, it smelled like cigarettes, meth, cannabis and pee. 2nd floor looked nice, but upon the door opening to 3rd floor, there was a giant stain on the carpeted floor. There was a funk in the air.

Our room: We walked in & the TV was on, there was an unpleasant smell & there was urine in the toilet (with the seat up). Stains all over the floor. Wallpaper peeling. Lampshades cracked, one of the lamps was busted & I'm fairly sure it was lipstick that was on another. Tile in the bathroom popping out from the grout, some of them were cracked. Some looked like they had just been replaced, however, the floor is bulging in such a way that the door is unable to close. Toilet wobbles and upon a second look, it appears to be leaking. This could be why the floor is bulging. Very unsafe! Can't open a window for fresh air but luckily the air conditioner worked. Beds are firm. We brought our own blankets and pillows & slept on top of everything because we were too grossed out to pull back the sheets.

All the towels were neatly arranged & were free from stains. The counter surfaces & mirror appeared to be cleaned & the shower was free from hair, residue, or waterspots. The pillows were stark white & there were 3 to each bed. From this, I would make the assumption that the cleaning staff are doing their job well, however the hotel needs to invest more money into fixing the rooms & replacing the carpets with the nice flooring they have in the lobby area. Our room was deplorable. There is no reason a family should have been put into that room. It should be closed down until the hotel fixes the water issue in the bathroom. Probably has black mold in the floor.

This room is just another reminder why Airbnb and Vrbo are growing so fast. This is not worth the $. Even those of us that enjoy interacting with people do not want to be reminded of all the nasty things that are done in the rooms we vacation at. I have stayed in cheaper hotels with less 🌟 and worse reviews in worse nastier cities like LA, Las Vegas, & Chicago that had better...