On October 15th, I attended the adventure park with some of my friends. As we were checking in, we informed the lady working at the box office that one of our friends would not be coming and asked if it was possible to get a refund. She told us that she could do something about it and asked us to stop by before leaving. We had a great time at the park and were so hungry that we forgot to stop by. By the time I remembered, the park was closed, and we were far away as we had to drive back to Boston.

I called the next day on 10/16 and explained the situation. The person on the phone was kind enough to request my information and informed me that I would receive a refund within a few days.

I checked my bank statement on 10/27 and noticed that Catamount had still not issued a refund, so I proceeded to follow up and called again. Another person answered and I explained my situation, mentioning my previous call. They looked up my order and assured me that they had just processed a refund, and I would see it in a few days.

Today, on 11/7, I followed up again as I still saw no refund. I explained my situation and mentioned my previous interactions with different employees and their unfulfilled promises regarding my refund. The lady on the phone identified herself as Lisa, the manager, and told me that they had a no refund policy and wouldn't be able to issue me a refund. I communicated how unfair this was, as her staff seemed uninformed about their refund procedures, and had me chasing this money for about a month. She seemed to laugh at the fact that I didn't remember who I had talked to, almost mocked me for not knowing their names, and low key insinuated that I was making this up and that I was lying. Lisa, your behavior was extremely unprofessional, and as a guest who drove almost 300 miles to have a good time with their friends, this outcome is disappointing.