Chrysler Dodge Jeep Ram of Englewood Cliffs — Attraction in Englewood Cliffs

I’m extremely disappointed with the treatment I received during my recent visit. I brought my 2020 Ram 1500 to address a series of faults, fully aware that there are recalls related to these issues. Despite this, the service department charged me $500. While I’m no stranger to paying for repairs, it’s concerning that the employee didn’t acknowledge the fact that my vehicle is still under a 5-year/60,000-mile warranty.

To make matters worse, I called an hour later to cancel the transmission check, knowing it was unlikely they had inspected my vehicle so quickly, and was met with resistance. The attitude I encountered from the gentleman at the service desk was dismissive and unprofessional. He seemed eager to brush off my questions, avoided providing clear answers, and treated me with disdain. By the end of our interaction, I felt as though I was being pushed out of the dealership.

It’s frustrating that a dealership appears to take advantage of customers who may not be knowledgeable about vehicles. When I pressed for answers and stood my ground, the service I was seeking was entirely canceled over my decision to reject just one item.

I question why individuals like this are working in customer-facing roles. Do they forget that loyal customers like me contribute to their salaries when we purchase vehicles? Or is this a reflection of the dealership’s policies? Either way, the experience was unacceptable.

To add insult to injury, I’ve been raising the same issue with my Ram 1500 for four years. When I initially considered purchasing the vehicle, I was assured the problem “was nothing.” Now, after finally buying the truck, I’m being asked to pay for the very same issue. This feels deceptive, to say the least.

Here’s some important information about the 2020 Ram 1500 that customers should know—information I suspect the dealership avoids sharing to profit off unsuspecting customers.

The 2020 Ram 1500 has experienced several recalls and reported issues that owners should be aware of. Recalls: • High-Pressure Fuel Pump Failure: Certain 2020-2022 Ram 1500 models equipped with 3.0L diesel engines have been recalled due to potential high-pressure fuel pump failures, which can lead to engine stalls and increase the risk of a crash. • Rearview Camera Display Issue: Some 2019-2020 Ram 1500 vehicles with 8.4” or 12” radio displays were recalled because a software error could cause the rearview camera image to remain displayed after the vehicle was shifted out of reverse, potentially distracting the driver. • Windshield Wiper Arm Loosening: Certain 2019-2020 Ram 1500 models were recalled due to the possibility of windshield wiper arms loosening, which could impair visibility in certain weather conditions. Common Issues: • Rear Windshield Leaks: Owners have reported leaks in the rear windshield, leading to water entering the cabin and causing potential interior damage. • Uconnect System Freezing: The Uconnect infotainment system may freeze or become unresponsive, affecting navigation, audio, and other functionalities. • Fuel Filling Difficulties: Some owners have experienced issues with fuel not flowing freely into the tank, requiring slow refueling. •Instrument Cluster Flickering: Instances of the instrument cluster flickering or malfunctioning have been reported, potentially causing distraction or misreading of vehicle information. • Transmission Problems: While earlier generations had notable transmission issues, some 2020 models have reported delayed throttle response and unexpected stalling. Recommendations for Owners: • Regular Maintenance: Adhere to the manufacturer’s recommended maintenance schedule to mitigate potential issues. • Monitor for Symptoms: Stay alert for signs of the common issues mentioned and consult a certified Ram dealership or mechanic if they arise.• Stay Updated: Keep your contact information current with Ram to receive timely recall and safety notices. Addressing these recalls and being proactive about maintenance can help ensure the safety and reliability of your...

Juan, our salesperson at Englewood Jeep Dealer in NJ, was initially our point of contact. We embarked on a long journey from NH, approximately five hours, with the intention of purchasing a 2020 Jeep Grand Cherokee High Altitude priced at $47,900. Juan assured us that if we put down a $500 deposit, they would reserve the car until Saturday, 9/17. However, he later called to retract his statement, stating that they couldn't hold the car. This sudden change forced us to scramble and rearrange our schedules, considering the car shortage and the perceived high demand for this particular truck with a V8 engine. While we understood that the truck couldn't be held, Juan's false statement about its eligibility being reversed only added to our frustration.

Before our trip, Juan had promised us over the phone and through texts that the car was in excellent condition, describing it as a "cream puff" and an incredibly rare find. To our disappointment, when we arrived, we discovered that this was far from the truth. The truck we wasted our time to see was, in fact, a piece of junk, with dents and scratches throughout the vehicle. Additionally, the roof rack was not even attached. The anger and disappointment we felt were indescribable, especially after driving five hours to see a worthless vehicle. When we tried to negotiate the price due to the vehicle's damages, Juan remained firm, stating that the price was final. This was especially frustrating considering he had conned us into making the long drive to see the car in the first place.

After going back and forth with Juan, we decided to explore another vehicle at their sister dealership, which marked the beginning of another nightmare. We requested to see the other vehicle, a seemingly simple request. However, Juan suddenly claimed it was his day off and that he came in just for us, emphasizing that he was on a time crunch. This information was never mentioned before we made the journey. He even used the excuse of having an ill mother in the hospital to pressure us into expediting the sale. Although I might have considered accommodating his situation under normal circumstances, Juan's behavior throughout the entire process was despicable.

We agreed to work with another salesperson if Juan needed to leave due to his mother's situation. However, he insisted on staying to "help" us. During the ride to the dealership, Juan was texting and driving, an extremely unsafe and unprofessional behavior. We later found out that his texting was to the other dealership, ensuring that he wouldn't lose his commission from the sale.

Finally arriving at the dealership where the new vehicle was located, we were informed that they couldn't find it initially. When they eventually located it, we discovered that it was in South Jersey and wouldn't be available that day, as a sales manager had taken the car despite the low inventory. They arranged for us to stay overnight in a hotel, which was a nice gesture, but still inconvenient since we hadn't volunteered to stay overnight.

The following morning proved to be equally challenging. Our cheery salesperson showed us the new vehicle, and we decided to proceed with the sale. I needed to discuss some details with my partner over the phone, as they were unable to make the trip. I had only been on the phone for about ten minutes when Juan approached me with a glaring look and rudely asked if I was almost done. He pointed to the door, implying that somehow was wasting his time. This was frustrating as I had someone with me who could provide him with all the necessary information for the sale so me calling to discuss things and my experience at the dealership for 10 mins had no effect in slowing down the sale.

Overall, this entire sales experience, from the manager to the salespeople and finance officer, was extremely...

Zero Stars would be too high for this place (or at least it’s Service Department). As you can see from their numerous other 1-star reviews, they are a stereotypical dealer service department that saw a young woman who obviously knew nothing about cars, decided she was a perfect “mark,” and ripped her off with an almost $4,000 (!) service bill.

My daughter brought is our 2006 Jeep Commander with about 60,500 miles on it because the service light was on and the low air light was on. She was confused about which lights were on (she thought the check engine light was on) and told the service adviser, Kevin, she didn’t know what a check engine light looked like. Once it was established my daughter didn’t know much about cars and seemed inexperienced at dealing with a service department, this place went to town. 50,000 mile service, Brake pads and rotors, flush brake lines, front and rear differential fluid, transfer case service, emission system service, alignment …. $200 after $200 unit services covering two pages. All for a car that was running fine, but needed an oil change. But Kevin saw an opportunity and took advantage of a young inexperienced woman, told her all these items were necessary, and hit us up for $3,809 (after the $125 coupon Kevin applied — what a guy). Kevin at some point told me that these service items were necessary because my Jeep seemed like it had never been serviced. Since it was purchased, this vehicle has been serviced only at authorized Jeep dealers. It doesn’t get serviced a lot because it is driven under 4,000 miles per year. But Kevin was able to look up the service history. Note that the brakes they said needed to be replaced had been resurfaced not long ago. Kevin tried to say my daughter seemed knowledgeable about her car, until she reminded him that she told him she didn’t know what a check-engine light was.

Taking advantage of someone and hitting them with a $3,800 repair bill for a car that KBB says has a trade-in value of $2,700 and $3,200 and a private value between $3,900 and $6,700 without discussing whether the service items make sense given the age and value of the car is almost criminal. For what it is worth, in justifying why he thought the $3,800 bill made sense, Kevin told me that my Commander really is worth $9,000 - $10,0000 (which of course still would not warrant the $3,800 spend on unnecessary repair items). So, if the sales people at Englewood Cliffs Jeep are watching, based on Kevin’s representation of my Commander’s value, I am happy to sell you my Commander for $10k right now. Just say the word and I will be right over with the title and the keys.

I cannot warn you off this place enough. They are just not trustworthy and clearly believe they can take advantage of people (like my daughter) who seem inexperienced in dealing with his type of dealership. I thought the days of car dealers acting like they are con-artists; taking advantage of women and ripping off customers, were over, but I guess the “good old days” live on at Chrysler Dodge Jeep Ram of Englewood Cliffs. Run, don’t walk, from this place. Even just driving by, I would make sure you still have...