The Falls Banquet by EventRoostr — Attraction in Falls Township

Hi CT,

I waited a week before this e-mail because I didn't want to be angry while writing it. I was disappointed with your venue and the service that we received. The ceremony and scenery was beautiful, the Noise from the highway behind us made it so difficult for anyone to hear unless you were absolutely on top of the bride and groom. Even me the mother of the groom could barely hear what they were saying, I was in the first row second seat. You need to have speakers so people could hear.

The horderves were just minimal, but I felt that well, dinner is coming it would be acceptable. But Dinner food turned out to be minimal also. The server's didn't communicate with the guests . When my guests tried to talk to them they could not reply back because they didn't speak English. So their (the guests) needs were not met. Even the water and soda was not generously provided. People had to wait and constantly ask for them and the soda was Flat it tasted awful.

The food line the buffet was so ordinary, It looked like a school cafeteria, No pretty fake flowers or veggie, or pretty napkins displayed. Nope Nothing to make it look more attractive. I don't feel like there was enough food. They called for people to come up for a second helping . But there wasn't enough food had every body gotten up for a second helping. Most times people don't want the bottom of the barrel. I feel that it was stingy in the amount of food that was offered to my guess.

The only thing that was actually served to the table was coffee. So why couldn't the cake be served to the tables as well??? The coffee should be in a coffee pot at each table. Some tables didn't even know there was coffee served, my table the groom's mother didn't get any coffee. I had to go purposely track someone down and tell them that my table didn't get coffee. And then when we did get coffee it was half a cup and cold. There were those who asked for TEA and you could not provide that also. You served the coffee to the tables, but you could not serve the cake. Why ? After talking with some of my guest the other side of the room the bride's side some of them also didn't get coffee either and didn't even know there was cake available.

My guest didn't know there was cake available. I literally had to pick up the trays and bring it to them, so that we could get cake. The cake was the most abundant food source and that's because I provided that. My side of the room and the brides side were without it.

They took away the napkins before the cake was brought out so we had nothing to wipe our hands and mouths with. This was awful. The cake was cut and put out after the coffee so you couldn't even wash down your cake with coffee, water, or flat soda.

The Venetian table was so cheap, so skimpy, it was embarrassing. Actually most of the food and service was embarrassing. But that wasn't the most embarrassing part. No the most embarrassing part was when a large group of people came back to my home after the wedding banquet my Guests were hungry.

My Guest were hungry can you imagine that? After a wedding at the Falls Banquet hall MY GUEST WERE STILL HUNGRY !!!!! I had to find some thing for my guest to eat right after the banquet it was only 9:30 pm at this time.

The private bathroom near where the bride got dressed - ran out of toilet paper. I was not happy or impressed and even remorseful for picking this place.

One of my sister and husband came late to the Venue and could not find us, but no one to direct them, because they didn't realize that the wedding was in the back of the building they were upset because they couldn't get in, Then finally someone directed them to the back or side of the building. You should have a sign directing late comers to go to the back / side for the wedding festivities. Now I understand why you ask for complete payment 4 weeks before the wedding. So no matter what happens you still get paid and the payer of the wedding event gets No recourse. That should have been a red flag to me but I...

We had our wedding here September 28, 2024. Our wedding at this venue had beautiful moments, but several issues detracted from our experience. Although we initially planned for an outdoor ceremony, the weather didn’t cooperate. We appreciated our coordinator Yami’s effort to make the indoor setup beautiful, and the decor. The roses used throughout the event, were lovely and lasted well beyond the event.

Unfortunately, there were multiple challenges that left us disappointed. The food was okay at the tasting so we incurred more expenses ordering our own rice, the tasting process had issues—Janet forgot to order the cake sample, which was frustrating given how much we were paying. Janet and her team tried to capture our theme in the cake the day of the wedding which was appreciated, but the detail y by the baker was not great.

Several paid services were not delivered as promised. The photobooth was set up incorrectly (with someone else’s wedding details - later fixed), and did not have the iPad for the the printing setup. As a result, no one—including us—received printed photos, which was disappointing and felt like a waste of money. I understand that emotions can run high at weddings, and not everything will go perfectly. However, rather than addressing issues calmly, Janet often became frustrated. Instead of resolving problems smoothly, she pulled us aside at times to try to ensure things were “good”—making our day even more stressful.

Similarly, we paid for fireworks that were never done, with no explanation or reimbursement, which was embarrassing after promising our guests. We also purchased specific confetti poppers on TC’s recommendation (their own link), only to be told on the day that they couldn’t be used - another waste as poppers are NON REFUNDABLE!

The bar service was also disappointing, periodically closing during the party, and the quality of the alcohol was poor. At one point, my cousin even had to ask the bartender to open a fresh bottle because the drinks seemed watered down.

One of the biggest negatives of the night was an unexpected issue with guest count charges. Instead of allowing us to enjoy the reception, TC pulled us aside right after our first dance to discuss a discrepancy, insisting we pay for extra guests despite our efforts to let him know we had a lot of cancellations and no way we even had the original guest count paid for. We do agree there was a MISCOMMUNICATION from his team in not mentioning that we had to count for band members as guests, this was never discussed even though they knew we’d have a band since our first meeting. We felt this could have been addressed after the event, as it dampened our celebration. To make matters worse, TC is visible in many of our professional photos, looking angry and out of place, almost as if he’s looming in the background, which affected our memories of the day.

Following the wedding, I expected some form of follow-up from the venue, especially after spending thousands of dollars. However, I haven’t received a single call or message from anyone asking about our experience or ensuring we were satisfied. I called the venue twice and texted Janet multiple times to meet with TC, but I never received a response, nor was she able to connect me with him. While I understand she has personal commitments, this lack of follow-up after such an important day was very disappointing.

Although our coordinator Yami tried her best, especially as a new team member, the lack of communication, service inconsistencies, and poor follow-up left us feeling let down. At the end of the day, we have no regrets—we enjoyed ourselves and found the energy to make the most of it, ensuring our day was memorable. I hope this feedback helps the venue enhance their services for future couples.

DJ and Photographer reviews...

The Falls Banquet: The Best Decision I Could’ve Made

Planning my daughter’s quinceañera was no joke—it’s a lot of work! I was super last minute with everything, and honestly, I was stressed out. But from the second I walked into The Falls Banquet, they made it so easy for me. When I first toured the venue, the date I really wanted wasn’t available because it was already booked. They offered me the Friday before for a discount, which I appreciated and went ahead and booked. I figured I’d just make it work.

A month later, they called me out of the blue and said they had a cancellation for the exact date I wanted and asked if I still wanted it. I couldn’t believe they even remembered! I had mentioned during the tour how much that date meant to me for personal reasons, and the fact that they kept that in mind and gave me first priority was just so kind. Thanks to their flexibility, family members in the military who weren’t originally going to make it were able to surprise us and come. I was so grateful.

The whole planning process with them was smooth and easy. They set up a food tasting for us, and the food was amazing. We gave a couple of suggestions, and the chef made adjustments for us without any issue. They even set up a mock table for me during a vendor meet so I could see how the colors I picked would look in person. They didn’t have to do that, but they could tell I was a little unsure about my choices, and they went out of their way to help me feel confident.

Throughout the planning, they kept checking in just to see how I was doing or if I needed help with anything. I ended up using some of their vendor recommendations, like hair and makeup and the shuttle service, and they didn’t disappoint. The girls doing our hair and makeup were so sweet and made my daughter and her friends look stunning.

The day of the event was perfect. I didn’t have to worry about a single thing. Their team is so on top of everything, it’s like they’ve done this a million times (and clearly, they have!). They remembered all the little details we talked about, like how my daughter’s entrance should go, and they nailed it. Everyone was so happy, and they really made my daughter feel like a princess.

What blew me away even more was how they followed up after the party. They called to thank me for choosing them and asked if there was anything they could’ve done better. I honestly had nothing to say because they exceeded every expectation I had. They even sent me some videos their team took during the event, which was such a sweet surprise.

The Falls Banquet made my daughter’s quinceañera unforgettable. I can’t thank them enough for how smooth, fun, and stress-free they made the entire experience. I’ll definitely be back for my youngest daughter’s quince. If you’re thinking about booking with them, do it—you...