Spectrum Store — Attraction in Findlay

I can not believe I switched from dish that I have had for 15yrs to spectrum...what a joke! It's been 2 weeks now and tv has not worked right since it was installed. Between the glitches and completely freezing (and won't come back for hours) I finally got a technician to send someone out (faulty box she said) 2 days later someone comes out to replace the box(we thought) no they stated that the wiring was bad and needed replaced. For 15yrs the wires were ran the same way dish, and spectrum down the basement through the crawl space. The guy stated he couldn't fit in the crawl space (the guy before fit just fine and was much larger) I trust this company to send out people to know what they are doing and to do the job correctly. Well not today! I 100% believe this was the lazy way out. So the guy drilled a hole through my wall (not necessary) through the siding. Never sealed the whole to the outdoors and ran the wire at waste level clear across the house using black clamps and gold screws on my white siding(wouldn't want to bend of to hide it at all) not to mention he stomped all of my flower and decorative grass that was in his way. Knocked over garden decor and left them lay, moved stuff from my flower garden to the middle of the yard to get broken left that as well. To add to the situation he messed up in the house hitting wood he said so wire wouldn't go all the way in so he walked away from that leaving the wire and faceplate just hanging out of the wall(job well done) shall I keep going!!! Outside our line was then laid over an exhaust pipe that gets hot! He seen it, but stated he didnt have time tonfix it to call back in 31 days because if I called back with in 30 days they would ding him for it. So then I guess he is done (I was 100% done with this guy knowing I was going to call after the mess he has made here) he goes to have me sign and it must not let him he says "oh now what's wrong" it was showing a bad signal so he asked me if i could undo the coax cable in the bedroom (i did) he says wait you have another box where is it. He had me unhook the 3rd box, which must of been it. He asked me to sign and left it all like it was wired undone so looked like the line were clear. Great service Spectrum!!!! Well then I start calling. Iv got the run around all day. 2 ladies have stated it was a hazardous situation so they was sending a team out, then I get a call they dont have time today it will be sometime tomorrow. I asked for a time period, they stated they didnt know just sometime tomorrow. I call back because this is crazy, i have wires running and laying over exhaust pipes that the man was 100% aware of, and exposed wires in my home. I was told in my last call that the lady advises me to just wait till tomorrow if nobody shows tonight. WHAT A JOKE SPECTRUM IS!

If I could post with zero stars I...

TWC is the absolute WORST company EVER to deal with. The right hand does not know what the left hand is doing. Customer Service Reps in the phone banks are in foreign countries who have thick accents that are hard to understand. They tell you one thing, and sometimes even give you a temporary fix. To get any help at all from customer service, expect to restate your problem and identification information no less than 3 times, to 3 different people who all put you on hold. It can take 2 to 4 hours a problem to get your issue resolved temporarily. Then you have to call back for the same problem as soon as the next day. I have called to cancel service twice. The representative from the Retention Dept promised that a supervisor would come out to resolve my issue, gave a date and time, and I waited. Then a reg tech, not a supervisor showed up with no workorder of my specific needs and problems. This idiot gave me a new and improved large key remote control, and left after telling me the problem was my TV. So I bought a new TV. Continued to have the same problems (streaming netflix). I called to cancel service again several days later and as before, promised that a supervisor would come out with a workorder of my specific issues. Again, this did not happen. A younger idiot, not a supervisor, did not resolve my issues. Instead, he did what he wanted to do, and left me having the same problems streaming netflix. This has happened to me twice in the last 8 days over Christmas 2014 alone. And I should mention, that due to my streaming problems I purchased Turbo Internet for a $10. rate increase a month to resolve the streaming problems. I am still having the same problems, but paying $10. more a month for them. Now they want to charge me a $30. installation fee for disconnecting and reconnecting my same modem. Hell will freeze before I pay this. The retention dept should not make promises to customers that the home technicians will not or cannot keep. Unfortunately, TWC is the only provider my Senior Housing Apt. complex can use. As as bad as TWC is, they are the only game in town, and they know it. I moved to OH from CA. I have been a Comcast Cable/Time Warner Cable customer for over 40 years. The prices for services go up and up while the quality of services falls down and down. TV and communication with my family and friends are my only source of entertainment. It's sad, but I am stuck with this awful...

Why can't I give zero stars?

The ONLY reason this company still exists is that it's a monopoly. Their phone tree is a cul-de-sac, and you can't get hold of a live human being who can help with a non-conventional problem.

Nobody seems to be able to help with my actual problem, which is that my neighbor's TWC access cable is drooping about chest-height across my back yard. This makes it a bit annoying (and not entirely safe) to do needed yard-work.

But they can't respond to my call, oh no. Not unless I put the service call on MY account. Fortunately I have one, or I'd be out of luck, apparently.

ADDENDUM: "The squeaky wheel gets greased."

I called back the next day, and this time the phone bank person (Angel, very helpful she was) got me up through TWO layers of bureaucracy to talk to someone who could actually help me. They got the local repairman out within two hours, and he got the wire pulled back up where it belongs. Of course, as soon as another branch drops off my neighbor's tree it will be down again... but that's life.

But the maddening thing was what they told me along the way. I was told that my previous-day work order had been canceled "because it didn't have the right code."

Did TWC notify me that they had arbitrarily canceled my work order? Not at all. Apparently it was up to me to figure it out, then spend 45 minutes on the phone in order to fix it.

My problem was fixed, but only because I had the time and inclination to wait for them to sort out their crap on their end. They did right by me, but they still have a long way to go in customer service.

They need to add something to their phone tree that allows people to report unconventional problems, like the one I had.

They need to add something to their phone tree that allows a non-customer being adversely affected by their cables to report the problem.

They need to frickin' notify people when a work order is...