I posted a previous review that wasn't quite so flattering. Some stuff just wasn't up to par. We had some issues. But, like most things in life, the important thing isn't the failure, it's how you recover from the failure. The Omni may have fumbled the ball to start out with, but they certainly scored a touchdown later on.

So, here goes, my amended review, warts and all:

1. We booked our stay back in April for our 20th wedding anniversary here in December. We'd been here before and liked it, but never in December. There was some confusion about the type of room we thought we were booking. No problem, the room we wanted was an extra $100 a night. The money wasn't a big deal, but the room just wasn't very nice and there were loud guests on either side of us preventing us from sleeping. The next morning, they upgraded our room to a much nicer room at no additional charge. We didn't really want or need the bigger room, but it was much nicer, much cleaner and much, much quieter. They also sent up champagne and a card for my wife and I which was unexpected and very nice.

2. Again, we booked months in advance. The last time we were here, we had breakfast a couple of times at their beautiful breakfast place, so when there was a package offered to eat at that breakfast place, we bought it. Normally, it would've even about $80 each day for us to eat there, but buying the package in advance saved us a few bucks. The money wasn't super important; we were buying that experience. Well, when we checked in, we were informed that they shut down the super nice breakfast place for renovations 2 days before we got there. A stripped down version of the breakfast was available in one of the poolside areas. I'm sure it was OK, but definitely not worth the money. We wanted the experience we had the last time, and this just wasn't the same. So, we didn't eat breakfast on-site. We asked for the breakfast package fee to be refunded and that was promised to us. I don't know if it's actually been done as I haven't seen the final invoice yet, but I have no reason to doubt it.

3. On our third day here, housekeeping skipped our room for some reason. Not a huge deal, but we at least needed some fresh towels and washcloths for the day, so I went downstairs and asked for some. They were supposed to bring some up right away, but nearly an hour later, no towels. I went down again, and this time, towels appeared out of every orifice!

4. The spa - my wife wanted to have her nails done at the spa. The person who did nails at the spa either quit or was fired, we don't really know which. So, couldn't get nails done on-site. But the concierge recommended a place off-site and made the appointment for my wife.

5. Again, spa - a day later, my wife wants her hair styled for us to go out to dinner for our anniversary. No dice. No availability. But, the concierge made some off-site recommendations for us.

6. We wanted a nice place to eat dinner on our anniversary. Now, the hotel will recommend Bob's to you as an upscale on-site restaurant. We ate at Bob's the last time we were here and were not impressed especially for the price, so we asked for another recommendation. The concierge recommended David's in town. She booked the reservation and booked a car to take us to and from the restaurant.

Here's where it gets even better. When we arrive at David's, the host wishes us a happy anniversary. Our server informs us that the Omni has covered the cost of our appetizers and deserts for our anniversary dinner. David's is freaking awesome, and we had no idea that the Omni was going to do that for us. It was amazingly kind.

But it gets even better. Remember the missing towels? Well, while we were out to dinner, the housekeeping staff came in and cleaned up. They decorated the bed with rose petals and left us a couple of bottles of wine! Never, ever, has a hotel anywhere done anything like this for us. Omni definitely pulled out all the stops to make a potentially mediocre stay an unforgettable one.