Shoot Straight Fort Lauderdale — Attraction in Fort Lauderdale

I went to shoot at this location on Sunday the 25th of February. My brother received a recommendation to this place and he invited me out. I get there and the process to check in and get a lane was pretty smooth. We received a lane and made our way inside. We setup and started shooting. After a while all was good until I went to bring in the target. The machine that operates the target placement stopped and did not give me a chance to change out the target. I tried a again, but it failed to work. I informed the front desk personnel to see what they can do. The gentleman that checked us in was assisting someone else, so I waited until he had a chance. When I informed him on what happened he gave me this generic statement saying that there was nothing that they could do until the range closes and to consolidate to another lane which was at 7pm (it’s around 5:30). The rest was inaudible because what he was saying was drowned by the weapon fire. Now it wasn’t only what he said that had me bewildered but the way he said it; without an ounce of customer service or understanding. Another employee (Joe) talked to the gentleman who dismissed my concern. During that conversation the gentleman flicks his hand as to brush off the fact that we paid for a lane and it was broken. Joe brings me around so he can help me and I ask him what that gesture was about. As Joe and I walked toward the lane, I informed him that I was a veteran and I worked in the customer service field for 10+years. I gave him an earful as to how that was the most unprofessional act that a customer should receive. Joe agreed and while servicing the equipment found that the lane was inoperable. He saw and heard (at least I hope he did with all the gunfire) my disgust for that gentleman (who is a representative of the company) and as a good gesture he gave us two lanes at the other end of the range along with a free pass to shoot again. I appreciated what Joe did and it goes to show that not all people are jaded by their jobs and have a bit of commitment and compassion towards certain situations.

The reason I gave this place two stars is the simple fact that I did not deserve that type of treatment. In spite of all this, Joe tried to make up for the way that I was treated. There are plenty of other ranges to go to and I will not be taking my business back there.

If you are reading this and happen to be in a customer service field or happen to be that gentleman behind the counter here are some tips: 1. Whatever you have going on outside the job, leave that outside the job! No customer cares how your life is affecting your work performance. If you are getting paid to be there do your job with a smile! Again see number 1 and if you don’t like what you’re doing find something else or figure it out. Act professionally and show a bit of courtesy even though you might not want to deal with the situation! Ask someone else to cover...

Staff lacks knowledge. I called Shoot Straight to ask if they had the Sig Sauer p320 XCompact in stock. The man on the phone checked and told me they had it. So, I drove 40 minutes from Miami Beach to check it out. I have not held this gun and am interested because I have small hands. I asked salesperson who greeted me to see the XCompact. She showed it to me, but didn't know what the other similar sized Sigs were next to it. She knew nothing about these guns and had difficulty handling them. I found the guy from the phone who told me the XCompact was in stock, and had him help me. We discussed, the guns, the p320 Compact (not Xcompact) which was surprisingly smaller than the XCompact. This didn't make sense. When I removed the mag, I saw it was a 17 round mag and I told him this is strange because the XCompact has a 15 round mag. This was news to him. I showed him the Sig website where the mag capacity is 15. Turns out he was showing me the p320 XCarry, which is larger and has 17 rounds. Both staff members didn't know the difference. Their guns are unmarked, lacking names or product codes for identification. Crazy! I drove all that way for this? Next, he told me that they had a shipment that had arrived that day and was being unpacked and maybe there was an XCompact there. He checked with the unpacker, came back and said I was in luck. He had an XCompact in the shipment. This was about 1:30pm. He then informed me that they were closing early at 5:00 pm due to the holiday and that I could not buy the gun today since 3 1/2 hours wasn't enough time to put the gun into their system. He invited me to put a deposit on it and return after the Christmas holiday. At this point I shook his had and walked out quite disappointed. I then drove to Nexus (my first visit to both places) 10 minutes away and they had several XCompacts and knew what they were. Their guns are on the wall and all are marked with big letters saying exactly what the models are, so no problems with gun identification! Shoot straight staff needs better education and they need to mark their products. Lastly, When I told the salesman that I want to buy a Sig p365 XL, so that I could swap slides with the shorter barrel p365, he didn't believe that was possible. I assured him they were interchangeable as I had seen several videos, but he was still...

I went to Shoot Straight Fort Lauderdale to purchase a firearm. Before visiting Shoot Straight I stopped by the local Bass Pro Shops. Bass Pro only had the store display of the model I wanted to purchase in stock. Since it had handling and storage marks, I decided to check Shoot Straight. They usually have more in-stock items.

Bass Pro had the firearm listed at $749.99, and Shoot Straight at $799.99. I asked the salesperson, Ryan to check on their best price. He came back and said they could only take $30.00 off the price. Not being concerned with the cost I said sure.

At the register, I noticed Ryan crossed out the $799.99 on the tag and wrote down $779.99. I said, “You’re taking $30 dollars off correct”, he said yes.

I completed the ATF paperwork which was approved quickly. Normally, Shoot Straight and most stores charge before running the background check. Ryan did not. In my mind that was an issue with Ryan’s customer service skills.

As he went to process the payment he said “Oh, there’s an issue with the computer”. He walked away and came back. He said the price on the tag was not correct. The actual cost is $779.99. We both already knew this because he wrote that down on the store’s copy of the paperwork. He said we’ll still give you $30.00 off that price. Once again, I said fine.

I'm writing this Google Review since Ryan gave me a form for feedback. So, here’s my thoughts. Ryan, or the current management of Shoot Straight Fort Lauderdale is sketchy. When I asked for the “best price” the Manager or someone checked Shoot Straight’s cost and price of the item. Why not mention the price is incorrect on the tag, the current price is $779.99. Why, “Oh there’s an issue with the computer”.  Let me talk to the Manager.

I’m a long-time person in the shooting industry; I’ve been purchasing firearms for over 30 years. I find it entertaining the custom service skills of some people.

When I was young, someone said, "Don't piss down my back and tell me it's raining."

Maybe the owner will see this review and have a conversation with the staff. I had great customer service at Shoot Straight Fort Lauderdale, West Palm Beach, and Clearwater in the past.

Remember to treat people how you want...