Wismans Appliance Svc Inc — Attraction in Fort Wayne

My refrigerator died 3 days before I was moving out of my house and it was staying with the new homeowners. I called and they scheduled the appointment for the following day. The service person arrived while I was gone and only another contractor was in the house, and when he could not reach me, so he left. I called back and requested a return and he arrived the following morning. He stated that I needed a new compressor and it would be about $700. I told him I would call the realtor and see if the new homeowners wanted it repaired. He said to call back if we wanted it repaired and that it could take a few days, because he would probably have to order the part. I was charged the standard $89 fee for diagnosis. I called back the service center an hour later and said they wanted the item repaired and they said they would have to order the part and it could take up to a week or two if they had to get the part directly from LG. She could not give me a date and frankly was short and unfriendly in every conversation I had with her, which was about 5 or 6. The following day I received a call that LG did not have the part, so they couldn't help me. I went online and was able to order the part directly through Sears parts online and had them express mail it so it could arrive 2 days later. I called back and asked if they could schedule the install and spoke to the service manager that basically said he didn't know what the service person told me, but he would have to talk to him and let me know by Monday morning if we would need to bring the until in so they could properly install the part and make sure it was running. He also said the cost could be much more, because they would need to make sure it was working for several days and that they could not guarantee the work since the part was coming from somewhere else. I said that was fine and as long as it was working for the new homeowner, if it were to break, we had offered a home warranty, which would cover it. So, Monday and Tuesday pass with no call back. I called today to follow up and Don, the service manager, said he isn't interested in doing the service, because he needs LG to back the part. The most frustrating thing about this is that he should have told me this last Friday. I now have new homeowners with a part and no working refrigerator when I could have called someone else at this point. Apparently, Wisman's is happy to take your money to diagnose, but not willing to find a way to get your item repaired and take care of the customer any way they can. It is unfortunate, because I have used them in the past, and Mitch the service person, was friendly and has given me great service in the past. I will never...

Poor service experience so far. Guy working the phone when I called should not be since he doesn't seem to know how to handle customers. Technician that stopped was good, straight to the point, listened to the troubleshooting I had done so far and arrived at the same diagnosis I had, lack of refrigerant in the fridge. BUT, after telling me the pick-up/delivery guys would be in touch to bring it in to the shop for service and repair, I haven't heard anything in a week. Who runs a business like this? We'll see how the rest of the experience goes...

I feel like I need to elaborate on the clueless employee on my service call mentioned above. Whirlpool was/is covering the cost of a service and repair on my refrigerator and set up a visit from Wismans that I then needed to call and confirm. When calling to confirm my scheduled time and describing my issue, whoever in the service department working the phone (who admitted to not being a technician) needlessly worked really, really hard to try to set my expectations low of their servicing by dismissing my troubleshooting and repeatedly stating/claiming that my refrigerator (that is in my attached garage) may not be able to diagnosed correctly because it is outside the appliance operating range (55-110 F) - my garage is not outside that range (based on empirical data from a garage thermometer). Even after telling the guy it was not outside the range and it still didn't work when it was 70 outside, he still tried to explain it to me which was innocent and comical/cute at first, but quickly became annoying when he continued to persist (background: I'm an engineer and I've worked on several complicated space and aerospace systems over the years, I understand temperature operating ranges and the potential effects of temperature on proper operation). By the end of it he was practically arguing with me about the temperature range of my garage and operation of my refrigerator, neither of which he had any insight, nor any expertise (recall he was not a technician). He dug a hole and just kept on digging, but the real kicker here is it he didn't need to do any of this because regardless of whether they could or couldn't diagnose the issue, they were getting paid. He should have just said ok, we'll be out on day/time,...

In the past, I've had positive experiences with Wismans. However, this past week we called for service on our washing machine. I talked with someone on the phone a few times and made sure they had the model # and information regarding the errors we had. We were told they would let us know the approximate arrival for our technician and when the date of service came, we had to call to confirm the time frame for the visit. While not a big deal, I did need to manage the visit around a global business meeting and wanted to plan. When the technician arrived, he began to assess the washer and at first thought it was a lock issue. As he got started, he warned me of how expensive the repairs could be, but he wouldn't know until he tried some solutions. Some time later he stated "I need you down here" during my meeting and when I came to see what happened, he scolded me for not telling him the age of the washer. I was told "Had I known this thing was 7 years old, I'd have never started working on it." He was disrespectful and rude, telling me the washer could not be fixed and that it was damaged. He had taken it apart and stated he was leaving it as is and that I needed to buy a new one. He took the visit fee and left, leaving the machine without cleaning up the work. He told me curtly that washers weren't designed to last more than 5 years and suggested that I should have known that when I called in for service. Whoever this technician is does not represent your company well. I am not an expert on appliances and was hoping for a constructive solution and/or kind recommendation on what to do next. I'm not even sure yet today what the root cause of the issue is. I was told I ran the machine overloaded for too long and that the lock may be the issue, but he never gave me a diagnosis. I was left with "time to go shopping." Was a tough conversation to have in my own home with a stranger I had hoped would help me. I understand I may need a new appliance, but it would have been easier to accept had the technician been kind about the issues and the level of service he could/could...