Club Rec Tours And Rentals LLC — Attraction in Four Corners States

HERE'S HOW TO PROTECT YOURSELF FROM THIS DISHONEST COMPANY: CLUB REC knows they have you in a corner because they're the only ones with rental boats available at Pineview''s marina. You need to be VERY WARY about entering a contract. If you don't strike the unfair clauses from their contract, have them mark a map of known hazards and video your conversations with them, they will repeatedly LIE and claim they warned you. Here's how to protect yourself, and ultimately, how you can sue them if needed:

1. Have them mark known hazards on a map.

Club Rec legally owes you a duty of care as their customer to warn you of known hazards on the reservoir. In our case, we strictly adhered to what few instructions they gave us and still hit an unmarked sandbar when nowhere near the shoreline. Club Rec charged us $1500 and sent us home after 30 minutes of fun ( $374.84 down payment for rental, second charge $750.75 for the prop and third charge $374.74 for the rental). Since this fiasco, I've called three boat rental companies. Standard industry procedure is to give renters a map of the reservoir, marking where the known hazards are. Club Rec not only failed to do that, they also failed in their duty of care to tell us that they a) knew the reservoir was dropping several feet per day; b) knew there was a sandbar in the eastern area of the reservoir of which they failed to notify us (you'll see from their comments that they seem to know exactly where it is) and 3) failed to notify us that the boat had a depth gauge. If they fail in their duty of care to you (again, video your conversations because they'll lie about them), you can bring a negligence claim against them for money damages. they'll insist they didn't know about the hazard, but your attorney will have ways of showing they did. See if they'll have the courtesy to mark the map. Probably not but you can try.

2. Strike the clauses in their contract that say if you sue them you have to pay their attorney fees. Do this in advance because if they won't agree, just go to a different reservoir since they're the only ones who rent on Pineview.

3. Strike the clause in their contract that says they can charge you any amount they feel is reasonable for time their boat is off the water (mind you, largely due to their own negligence in their duty to warn you of hazards)

In the first 30 minutes of our rental, we were pulling our son over the east bay, far from shore, when we heard the prop grind. We could not deduce what it was. Maybe we hit a school of fish?There were no buoys or any indication of shallow water, no weeds, no light color in the water and other boats were recreating in the immediate area, and again, we were far from shore.

It took a long time to empty the tanks so we could take the boat back to the dock and have them pull it out of the water. That's when we learned the prop was bent. The young cocky manager charged us $1500 and basically told us to go home despite still having two hours of rental left. He acknowledged that Club Rec knew the reservoir was dropping several feet per day. (Don't ya think maybe Club Rec has a duty to share this knowledge with customers who have less experience with the reservoir? Their assertion that I had knowledge equal to theirs due to my experience over 35 years ago, is of course, ridiculous and inane). )When we asked him to please replace the prop we had apparently just purchased for $750 so we could at least enjoy the time we had remaining, he unapologetically said they had none in storage.

Just know that if anything goes wrong, Club Rec only has their own back and will take no responsibility for their contribution to any problems that arise. They will lie about meeting their duty of care, so record all...

Renter beware. The reason their Google reviews seem high is because they send emails out to people who rent from them to ask how their experience was. If you select 5 stars, they push you through to their Google review page. So don't trust their star rating.

If you rent from these guys, you better pay extra for their insurance. After our wave runner rental, my friend was notified that they were charging him $500 for damage. We were still at the lake, so we walked back over to see what they were talking about. They pointed to a small dent on the back near the bumper - about the size of a nickel. We pointed out that it had already been painted over, so clearly it was older damage. They claimed they had just painted it in the 15-minute interval between when we returned it and came back to see what damage they claimed we caused. But the paint was completely dry...

I told them they had no proof my friend caused the damage. They said we didn't note any damage on the rental form. But they never gave us the form or an opportunity to note any previously existing damage. I told them that it's their responsibility as the business to PROVE the damage. They vehemently disagreed and said all they have to do is submit the paper showing their employee noticed damage after our rental (not that we caused it). I argued that they're putting the responsibility on their customers, which is a terrible way to run a business.

They said my friend could dispute the charge with his credit card company, but that they do this all the time and they'll just send the damage form in and the credit card company will approve the charge.

A younger employee came up and said that because my friend waived damage coverage, they had the "right" to charge him the $500. A license to steal. Nice.

I argued long enough that the owner (old guy with a long goatee) came out and told me "you're done, you're done, you're done," and asked me to leave. I told him I'd leave when they refund my friend his $500. He then threatened to call the police. I told him to go ahead since they're the ones stealing.

I would tell you to avoid these guys, but I'm guessing it won't matter because they have a monopoly at the lake. And the city certainly won't do anything because they're locals and have been there for years. So my advice is that if you do decide to rent from them, pay extra for the insurance so they don't try to stick you with an unfounded $500...

Below is my husband's review and the owners response. I want to say they are 100% lying. They never switched out our equipment. In their reply they said "A lot of times we don't know of these issues unless customers let us know, so thank you for bringing it to our attention so we could take care of it. We would love to make it up to you, just let us know how. We took steps to remedy the situation and we did care, sorry you felt otherwise."

0 steps were taken, and the guy knew before he even handed us the jet ski it had issues.

Go somewhere else for rentals, they don't care about your experience.

Skyler W's review: The jet-skis and customer service are bad. The location was great.

Right on Pineview next to the beach made it convenient to rent here. I requested 2 certain types of jet-skis and wasn't given them. This was fine because the reservation warned preference wasn't guaranteed.

Unfortunately, 1 of the machines we were given was broken. Just before getting on, an employee warned me the engine can act up a little and you "just have to toggle the throttle". Turns out what he meant is the jet-ski has serious issues accelerating and can't break 30mph. Any turn and you are back down to 8 mph slowly your working your way back up no more than 29-30 mph. Meanwhile other jet-skis are buzzing right past, doing circles around you.

I brought this to the attention of the business and they couldn't care less, quickly dismissing me.

In the future I would highly suggest renting somewhere else. You will get better machines for a lower price. Like

Response from the owner2 days ago Hey Skyler, Sorry you had a bad experience. I believe you came back and we switched machines for you. We also pulled that machine out of the water to see what we could do to fix it. Usually when the machines have trouble getting up to speed it's because they have had something damage the impeller. The engine works fine on that machine and switching the impeller out seemed to work. A lot of times we don't know of these issues unless customers let us know, so thank you for bringing it to our attention so we could take care of it. We would love to make it up to you, just let us know how. We took steps to remedy the situation and we did care, sorry you...