Modern Appliance — Attraction in Harker Heights

We bought our house in Dec of 2013 and as a condition of the contract the sellers agreed to buy new appliances for the home. Modern TV and Appliance delivered the new fridge with the stove, dishwasher and microwave vent hood but had to put a loaner fridge in because the original one was too large for the space. The loaner fridge had dents and scratches in the door and on the side and one of the covers that went over the light bulb was melted. They told us that they had to order the correct fridge in and it would take a few weeks. After about a month and a half we called our realtor and let them know that they still have not delivered our fridge. After about another month or so we decided to call Modern TV & appliance and ask them what the delay was thinking that the realtor may have forgot. They told us that the fridge was still on the way and not to worry about it they would call us when it came in. After about another month - month and a half and still no fridge we physically went down to their store and checked in with them. We were told that the fridge was ordered but still had not came in. Knowing that we really were not getting any ware with the actual company we went back to the realtor and told them what was going on. They too apologized and said that they would makes some calls and get to the bottom of it. We let a couple of months pass by and we went down to the store again with similar results. Over the next few months we played phone tag with both the realtor and Modern TV but no results so we let it go for quite some time. Finally about a year and a half after we closed on the house I went back into the store and the spoke once again to the owners son. Right from the beginning he stated that he remembered me coming in and said that he thought that the matter had already been resolved. Just after he told me that they would not be able to replace the fridge anymore as we waited so long to say anything about it. He told me the best they could do is replace the dented door for us. After reminding him that we had contacted him several times over the last year and a half and also that he himself stated that he remembered me coming in he said he would look into it. After another two weeks of waiting with no call I got fed up and called down and got ahold of one of the owners of the realtors office. He assured me that he would get to the bottom of things and make some phone calls to make it happen. After just a few days we received a phone call from the realtor and told us that he got it all straitened out and that all we needed to do is call down and make the arrangements for delivery. Long story I know but it is strange to think that this company would give so much flack to replace the fridge as it was paid in full over a year before. They kept suggesting that my wife and I were being unreasonable as the biggest dent was in the fridge door. My point is this, they were paid for a new fridge not a discounted scratch and dent fridge. Why would they even suggest that I keep a fridge which was clearly damaged and treat my wife and I as if we are an inconvenience on them for wanting what was paid for and what they told us numerous times was on the way? As far as I am concerned this type of behavior is inexcusable and despicable and I will never do business with them nor will I recommend this business to...

Let me post something about why I'm giving this business a 5 star review. My family rents a house out in Killeen and the day before I was leaving town there was a problem with the oven and I had to replace it right then that day. I tried every store in town, Lowes Home Depot Best Buy were all sold out of inventory and refused to sell the display model on the floor, the places down on Rancier were all over priced, worst of all was Conns Home Plus in Killeen who lied and said they had the oven i wanted in stock but then said I had to drive to Waco to pick it up, thats not "In Stock", and when I asked if they would deliver they wanted to take almost $100 more from me to solve my problem, Conns Home Plus didn't care about anything but squeezing every penny possible out of me. But when I got to Modern Appliance they had the lowest price on the same oven, they had 2 of them IN STOCK (that means it was actually there at that store, Conns, take notes) and best of all when I said we could pick it up they voluntarily OFFERED ME a discount that i didn't even ask for and offered me the model on the sales floor because they wanted to make sure I got exactly the one we liked! The entire visit to Modern Appliance took only 8 minutes from the time I walked in the store to the time I left with the receipt in my hand. Great place, amazing. It reminded me of those appliance stores you would go to with your parents 30 years ago as a kid, and it would be a small, local owned shop, run by people who would really listen and really care enough to try. I'm happy to support Modern Appliance through my business and through this review. Lifetime...

I’m leaving this review on behalf of myself and my parents…

Modern Appliance is the best place to buy appliances in Central Texas. Between our two households, we’ve used Modern Appliance probably a dozen+ times to purchase AND service our appliances because of their impeccable customer service, their knowledge of features and of course—their prices.

Naturally, when shopping for appliances, we shop online to see where we can find something soonest and cheapest. True story: we have found the very same model numbers available sooner and at an equitable or lower price every single time at Modern Appliance. They even have a showroom where you can touch and feel the pieces, flip through the catalogs and talk to someone one-on-one about your vision, budget and timeline. They’ve been at it for generations, and their expertise is far superior to any that you’d find in a big box store or glean from a YouTube review.

If you value true VALUE, and need appliances (or service on your appliances), you’ll be glad you called Modern Appliance every...