I will start with the Positive my family made this venue a positive night and the lady that my sister hired to put up the decor (not associated with the venue will post her information so any future brides can use her she is AMAZING AND PROFESSIONAL UNLIKE THIS LADY/OWNER) also other vendors that we used that made my sisters night delightful were the DJ, Photographer, and the Bakery that we choose. It was great to have our family from out of town have a space to share with us to enjoy a beautiful occasion. Now to the upsetting part, my sister and her husband had a date originally planned and the venue she first chose filled for bankruptcy and she had already had a nightmare and horrible experience with that, my sister tried her best for several days to find another location and ended up finding this one, flash forward to August 18th on a Tuesday my sister asked me to help set up for Saturday her wedding day August 22nd -the 18th was my first time seeing the venue for the first time I was really happy because it was a beautiful space and the outside had a beautiful water view, but then I went inside and met the OWNER! And oh boy from the jump I could see the type of person she was telling my sister she was canceling her plans of using sparklers for her wedding photos because someone had left a horrible review about it, that made me very upset because this was already planned and she had already said it was ok to do this and then for her to turn around the week of and say she couldn’t do it anymore then she called the bride to pick up extra liquor that we “could not use because people get too crazy” Now the wedding day I got there early to drop off two wedding vases and she asked if the wedding party was going to be there I said yes they are on the way because they want to take pictures outside by the fountain, She got extremely rude and argumentative and told me that the wedding party was not supposed to arrive until later I said they are not coming inside they are just taking photos outside she was going nuts telling a man (maybe her husband not sure who the man was but he seemed to have a lot of control -even though we have never worked with him before) that the bride was on her way he told me absolutely not and then she made a comment that made me make sure that I made a review today ! She said in her words “You guys not not pay me for an extra 2 hours or A/C or Lights ! I was really shocked that a “professional” was saying that we have several events at several venues and I myself actually am in the event Bussiness and never have I heard words like that coming from a “professional” She had wedding showings on my sisters wedding day she was showing couples wedding decor that she didn’t even put up ! This made us feel like she had already received our payment and since she had already got paid she was focused on making new money ! Unacceptable! NEVER AND I MEAN NEVER WILL WE BOOK HERE AGAIN ! Until someone else buys it from her we will but until then she can miss out on our Bussiness! And it’s sad because everyone in the business knows that referrals are so easy because it’s easy money and you know how to cater to the family or friends already ! THE VENUE IS NICE BUT DEFINITELY NOT THE OWNERS. (Adding - Clearly this woman is delusional thinking that she has only received bad reviews from me and “my friend” If any one was scared it was the bride and the bridal party because like stated in “my friends review” this woman is a ticking time bomb ! So no one said anything else to her because we didn’t want the Newley weds to get their event canceled -the best thing out of this is that this woman will not receive one more dollar from us or...
Read moreThe venue is lovely and the food was good. However, Angela is one of the crabbiest and rudest people I have met. Her husband and the other female partner (I’m sorry but I do not know her name) were both very pleasant and reasonable, but Angela acted as if she was annoyed and inconvenienced starting as soon as she received our deposit. She made the whole experience unenjoyable. It truly felt like as soon as she got our money then she couldn’t be bothered with us anymore. And, strangely enough, it was almost as if she went out of her way to make things inconvenient for us. For example, I had requested time for the day before the wedding for a rehearsal and even wrote it on my contract almost a year ago when we put down our deposit. Both Angela and I signed the contract after the rehearsal request was written on it. Well, evidently, she changed their rehearsal policy shortly after that. However, it was only when I contacted her about a month before the wedding, to confirm the rehearsal time, did she tell me that we couldn’t have the rehearsal after all. Then, when we met her about three weeks before the wedding to finalize the details, she seemed annoyed and bothered by our questions and requests. In addition, when it came time for me to pay the remainder of what was owed, I went ahead and mailed the check to the venue to Angela’s attention. I let Angela know that the check was in the mail and that she should receive it within a few days. She rudely informed me (for the first time!) that the venue does not accept mail at all. Nowhere was this written nor did she ever tell any of us this. She was once again evasive and unapologetic, offering no real help or solution other than to say I should cancel the check and just pay her with a credit card. I was not interested in paying by card because she charges clients the 3% fee if you pay by credit card. Well, on a $5k remaining balance, that adds up. I asked her if I could please overnight a new check to her home address or to another employee’s home. Again, all she responded was she didn’t accept checks via mail and we would have to hand deliver the check directly to her. We live 3 1/2 hours away and she knew it. (How do people who live out of town deal with her odd conditions?) I ended up having to overnight a check to my daughter who then had to drive 45 minutes there and back from her house north of Charlotte. It was ridiculous that Angela was so unaccommodating and rude about it to boot after we spent roughly $10,000 with her. The night of the wedding I just made a point to steer clear of her and deal with the other lady and her husband because they seemed relaxed and pleasant, unlike Angela who was high strung and irritated. I don’t understand why someone like her is even in this line of work. She clearly doesn’t enjoy it and is terribly lacking in good people skills. I did my best to shield my daughter and her fiancé from this woman so that she didn’t upset their day, but even they picked up on her bad behavior. After spending almost $10,000, I wish I had read some of the previous reviews before making a final decision to employ this venue. It is supposed to be an overwhelmingly happy occasion and, for that much money, the owners should go out of their way to make it as special and as seamlessly smooth...
Read moreMy wife and I had a wedding at Riverwood Manor on August 22, 2020 let me start off by the positives the venue itself is very beautiful with an amazing lake view and the food my wife selected was very good it’s actually surprised me because when I went for the food tasting I wasn’t to impressed. Now moving on to the negatives, my wife and sister in-law went and dropped off some thing that were going to be used for the wedding day on August 18, As my wife was taking everything out of a box Angela saw she was talking out sparklers which were supposed to be used for our send off to end the night with our guest and tells my wife that she could not do it and gives her a story about a previous wedding/event not sure but said something about a bad review and someone sharing a picture and it not being a great situation. My wife asked if it was ok to still do sparklers with a couple guest or even maybe just out wedding party which was 6 bridesmaids and 6 groomsmen, Angela agreed but that’s not how it should have happened we should have still been able to do our send off with all of our guests since Angela had already given the ok weeks before mind you 20” sparklers are not cheap and my wife purchased 65 sparklers And we only got to use 12. Another thing that broke my wife’s heart was the actual day of the wedding we the wedding party and wife were headed to the venue because the ceremony took place at a church at 1:30 and the photographer wanted to take pictures at this beautiful venue with the lake view. My wife’s sister got to the venue before us and spoke with Angela and Angela told her we were not allowed to take pictures on the property because we only paid to start at 6. When my wife was so sure that there would not be a problem if we got there early to take pictures since that is what Angela told her previously. The actual day of the wedding she told my sister in-law that if we took pictures on the property or went inside then she would reduce 2 hours of party time which is something a bride and groom do not want to hear on their wedding day. Another thing I want to mention is the alcohol policy is way to strict we were not allowed to do shots since people get to crazy and act up those were Angela’s words, my wife and I bought a bunch of alcohol to do cocktails and shots the alcohol for the cocktails was excepted but the alcohol for the shots my wife had to take back, big waste of money I’m not sure why that was never cleared or brought up as a conversation wish we would have known, we would have never bought extra alcohol! At the end of the night we had a great time only because we decided not to focus on the NEGATIVES and also because all of ours guest and other vendors we used made this a great night. I only wish the best of luck to others who decide to use this venue. And the reason why I give this a 3 star rating is because of poor...
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