Hilton Head National Golf Course — Attraction in Hilton Head Island

The course was nice and challenging. The 1-start review is because I could never recommend this course due to questionable business practices / ethics.

On the 18th hole of my groups second play-through, I was driving up the cart path by the fairway and veered off towards my ball and accidentally went over a tree root that I didn't see. I wasn't going full speed and there wasn't too substantial of a bump, but something in the front tire area broke and the cart sagged a bit. The cart was still drivable so I brought it back to the club house.

Once there, I told Thomas, the guy taking the carts back, what had happened. I explained the situation and apologized for the inconvenience. He then said we could make this "go away" if I gave him $200...

I've had numerous friends have accidents in golf carts, some much worse than what happened to me, and they've never been asked for payment. Golf carts are constantly being used and driven over uneven terrain and wear and tear is something golf courses anticipate and have insurance for. But Thomas said I needed to give him $200.

I thought that was unfair given there very well may have been prior wear on the cart and any minor bump could have caused the tire issue, but I felt bad about the situation so I tried to offer $100, then $150, and he said no, he needed $200 to make it go away. I said I wasn't comfortable paying that as I didn't know the maintenance history of the cart and there was no way to say I was even liable for this. Thomas then wanted to take a picture of my driver's license and my credit card, even though I said I couldn't accept liability for the cart and wasn't comfortable paying him.

I allowed him to take a photo of my license, but not my credit card, and gave him my phone number because I did want to be helpful and not abandon the situation. He then said because I wouldn't pay him, I could expect to hear from their legal team.

What??? A minor accident and ~$350 in damage, including labor, (he later texted me the invoice, not sure if they may have done additional work than what was required for the issue I experienced) and you try to intimidate a customer with the threat of legal action. I went to the course with a group of 9 and we all golfed 36 holes, spending around $2,000 at the course that day, but minor damage to a golf cart was still unforgivable to him.

He made me feel harassed and intimidated. My only goal here is to shine a light on this and hopefully convince others to take their business elsewhere to a course that values their customers who are spending large sums of money and that doesn't use intimidation tactics when they don't get what they want.

I'm sorry for this review if maybe this is not the practice of the course and instead the practice of one employee wanting to make an under-the-table bonus off an intimidated out-of-towner, but I have no evidence that...

Brought 7 guests from out of state for a short golf trip. Hilton Head National always has been a favorite. With range balls the green fee was approximately &175. This did not include food or drink or shirts and hats which we may have bought if it weren't for our experience on the first tee. Guys were coming from cold weather states and a few hit horrible first shots. So they hit a breakfast ball. While leaving the tee the first group was headed off a ranger came over and literally yelled at my friends saying YOU NEED TO GET GOING I NEED YOU ON THE FAIRWAY NOW!! Horrible customer service. Nothing polite or respectful. And now the absolutely most crucial part. We waited on every single shot we hit all day. ABYSMAL pace of play. 4 hours and 45 minutes after being yelled at to hurry. We did not see the ranger the rest of the day!!! Pace was grueling. We sat for as long as 5 minutes for a shot. So considering all the golf options in HH and Bluffton you would think customer service would be better. Much better. I complained in the pro shop to seemingly deaf ears. They did not ask for may name or phone number. Of course a group of old friends still had fun but importantly we left immediately after golf due to our dissatisfaction with the tone of the ranger. Obviously we will not be back. So while the course was nice the pace of play could have hardly been worse and being yelled at by the ranger and then scowled at later by the same guy left a bad taste in the mouths of those of us that live nearby and our guests from...

This is a really nice course and it was in great shape (especially for this time of year) when I played yesterday. I got a great deal on the round and I will for sure be back. Once I was on the course it was a really great experience. Fun layout that has a decent amount of challenges but is also fair. My only complaint was my experience with the starter. He was a nice man but he was horrible at accessing the situation that was going on when I was starting. My tee time was at 2 and I got there in plenty of time to check in. I was a single and was supposed to be playing with another 3 people which I am perfectly fine with. The issue was that those other 3 people had gone ahead and teed off without me (They must have teed off around 1:45). This confused the starter greatly and somehow it resulted in him having me wait until around 2:15 to start with another twosome. I was just sitting in my cart at the clubhouse waiting for him to let me go when there was nobody on the 1st hole. He then proceeded to talk about the golf carts for way too long. The golf carts are nice with GPS and a touchscreen but for someone has been to many course with carts like these I did not to hear him ramble about them for 5-10 minutes. The rest of the staff that I encountered was great but I just think the starter needs to work on his situational awareness.

changing review from 4/5 to 5/5. I’ve played here a few times now and it’s turning into one of my...