Goat Yoga Houston — Attraction in Houston

Wish there was an option for 0 stars which is what the "owner" deserves after the experience my wife and I had today. We purchased our tickets via Evenbrite (probably like everyone else) for the Midtown Goat Yoga Feb 18 session and showed there at 9am all pumped up and ready for a great start to our Sunday.

Some peeps had already been checked in and were in the confined yoga space, already enjoying some goats time. One of the girls came to scan our tickets and mentioned that she couldn’t find us on the list. She tried searching us by name but still no luck. This is pretty much when everything started going south. The same girl went to ask the “owner”, a lady with less manners than anyone else I’ve met in any customer facing business. First of all, her whole demeanor was poor from the start but we then soon realized she actually didn’t care one ounce about her customers. Upon checking our paid and valid tickets again with her own phone, she simply proceeded to tell us that we’re not on the list even though we had purchased and paid our tickets 2+ weeks before. And pretty much walked away as if to signal there is nothing else she can do or assist with.

While this was happening, another girl in line was told the same thing and when she called out the “owner” on her poor and unapologetic behavior for the situation, she was just told the same line by the wonderful lady who seems to own (or maybe manage) the goats – "you’re not on the list" and it’s not her problem. The owner blamed Evenbrite and said this has never happened before but made absolutely NO effort to do right by us and allow us to experience goat yoga.

At this point, the whole experience was simply tarnished and since she clearly has ZERO customer service (or people) skills we did the only thing we could – we left since there was no chance either of us was going to be allowed into this sold out event. This is something my wife has been looking forward to for a couple months now and would have been our first experience with goat yoga. We now have Goat Yoga Houston to thank for our AWFUL experience and will be sure to post this review on all website so that others can be warned of what can happen and that there will be no resolution, understanding or common sense from the “owner” in case you are not one of the lucky ones on her "list".

I don’t usually take my time to write reviews and especially when the experience wasn’t that great but this lady has managed to motivate us into making sure everyone is aware of her poor business practices and pathetic customer service skills. Needless to say, we would not recommend this particular business – Goat Yoga Houston – to anyone we know and we will make sure to share our experience with as many people we know. Completely...

I bought two tickets to last Saturday’s goat yoga class to bring my daughter to while she was in town. We googled Goat Yoga Houston and saw that the website had a Friendswood address as the yoga studio location. We live in Spring, but were up for making the hour commute to the 10:30 class. Another friend also purchased a ticket; but was unable to go to the Friendswood location. We arrived at the address, per the goat yoga website, ten minutes before the class was starting, but were unable to find the studio. We called the phone number on the website and were told to type “Nett Bar Houston” into our GPS to find it. My daughter typed this into her GPS and saw that this location was in Katy (40 minutes from the address on the website we had driven to). Knowing we would not make it to the class in time we decided to call back and let them know what had happened and to see if we could reschedule. When I explained the situation to the first woman that answered the phone she abruptly handed me off to another yoga instructor. I then explained the situation again, and asked if we could reschedule to a different day (as my daughter had to head back home) Rather than professionally handling the request, the instructor began defensively asked why I would go off of the Friendswood address and that this has never happened before (laughing in a rude manner as she spoke). And why didn’t we look at our ticket. I again asked if there was anything we could do and the instructor dismissively told me she was in the middle of a class and it was essentially my fault for going off of the website address. I asked her if I could give her my number for her to call me back and she quickly said she had it on her system and would give me a call. I then asked her what her name was and she hung up the phone before answering. I didn’t receive a call back on Saturday and left a follow up message on Monday afternoon I did get a message back that night. In that message she apologized 3 times “if” I felt she had been rude. She stated the Friendswood location closed 6 months ago and no one else had had a problem, and that her studio has a non refund policy. Please note last review on clients getting lost. What I would suggest to the business.... Fix your website Be more sympathetic to your clients and offer better customer service as this business is based on a feel good experience And my suggestion for future clients.... Check reviews first Not a “Namaste”...

My mom purchased tickets for myself and my boyfriend to go to goat yoga when they traveled up to College Station, where we live, as my 23rd birthday present. When we got to the venue, the bartender informed us that the event had been cancelled due to "weather" and that they had posted it on their Facebook page. I was confused because the Facebook event said that it would be indoors, and not to fret about cold or rain. Since I was at work , I hadn't been checking Facebook avidly throughout the day, and the post announcing the cancellation was attached to a seemingly normal picture of some people doing yoga, definitely something I would've scrolled past if not specifically looking for the post in question. When I brought it up to the owner/whoever runs the Facebook page, I was greeted with the "bad attitude" that I've seen repeatedly in other reviews. She assured me that emails and refunds were sent at 3 PM. I have received no email. Now, it is possible that this was sent directly along with the refund to my mom, but as all emails regarding the tickets and location information have been sent to me, I'd imagine that a notice of cancellation should have been sent to me. She blamed the brewery for not coming to open for them, which seems a little strange for the afternoon/evening classes, as they were definitely open with plenty of staff... This just seemed like poor planning and a lack of follow up with the brewery to me. Her combative attitude in dealing with customer service issues really just rubs me the wrong way and is totally the wrong vibe for the industry she's in. Yikes. Regardless, a relaxing, fun event ultimately did not happen and ultimately left me more frustrated...