Dr. Conrad Worrill Track & Field Center — Attraction in Hyde Park Township

We have been coming to the Track and Field center for a few years now for ballet and my son started soccer within the past year. Coach Robyn is great for ballet, but the manager Carlos Santizonleaves a lot to be desired in the communication department. Miscommunication #1: My son was asked to participate in a 3 on 3 tournament for soccer, we went to the location only to find out a boys team wasn't registered at all. No one ever called to say this or apologize for the miscommunication. Miscommunication #2: My son recently signed up for soccer that started this past Wednesday evening. We get there and he is the only kid there. This happened over the summer and we received a call about moving to a different class. This time absolutely nothing. I left my info, left a voicemail and sent an email. Magically did not hear anything until today when both my husband and I called (received an email within 5 mins of him calling) and had to go up there because according to the front desk the manager does not have a set schedule. Talking to the manager, I was basically told they still run a class for 1 student(sir I can play with him for free if that's the case), no urgency or apology for not communicating properly (only, oh we had a track meet today, but this issue was on Wednesday). This could have been easily resolved and handled. I pulled both my children from programming this session due to his incompetency. It's nice to have this spot in the neighborhood, but structure is needed. Professionalism is needed from the manager in communicating...

The facility itself is beautiful. However, the coordinator for the track facility rental is extremely unprofessional. He was 35 minutes late for our 1st meeting & 55 minutes late for our 2nd meeting (with Easter baskets in hand). How do you arrive late to a meeting in which you set the time? Initially, he only gave me a verbal quote for the track rental although I requested a physical copy. It took him 5 days to give me a physical copy of the quote after I called & emailed him several times. When I expressed my disappointment & concerns, the coordinator displayed a matter-of-fact demeanor about his behavior. He did not apologize nor did he give an explanation as to why he was late for our 2nd meeting. When I requested to speak with his superior, there was no clarity about who was in charge. My experience was disappointing on so many levels. I have never experienced this level of unprofessionalism when trying to bring revenue & submit payment to a facility. Unfortunately, our organization had to walk away. Hopefully, the right person will become aware of this improper behavior & make...

I used to love this park growing up but they keep making the playground smaller. They took away the swings, they let the bakery ball court get dilapidated and they don't do anything to upkeep the walking path around the football stadium. The baseball courts are neglected as well and now to add insult to injury they are building that giant unsightly indoor track building that looks like a tin can in the only open green space in that area of the city. I kinda wish they would have taken care of and beautified what was already there. It's not a Park anymore just a parking lot to a big...