After several months we thought we would try Mille Lacs again. Stayed January 21st and 22nd 2023 and if possible things were worse than last stay. Plums no longer serves breakfast so we had one choice--1991. Pancakes were soaked in either butter or grease as I did not eat more than 2 bites and Judi's hashbrowns were shining from the grease and she did not eat them. Had slice of pizza for lunch the 21st and it was like slightly flavored cardboard. Had prime rib at 1991 for dinner. Mine was good but Judi's was 3/4 fat! Server told her to expect that with prime rib but I only had a small piece of fat. They gave her a new piece that was the size of a small roast, very dry and no juice. The burger bar is closed so that only leaves 1991 and Plums for dinners. Elevators were dirty, beverage stations had stuff spilled all over, machines had what we assume was drinks spilled down the front of many of them. Did not see one person cleaning anything other than the bathrooms. The furniture in our room (514) is so old and stained that it could be used for firewood. The shower curtain was very loose and of of course the shower head sprayed two ways one to the side and one down. The corner of the light over the vanity was loose and dirt was built up in the corners of the floor. We will more than likely never return and we used to go there monthly and sometimes twice a month. We spent the weekend of April 16th -18th. The vent in our bathroom in room 191 has not been cleaned in a long time. It was full of dust bunnies. This makes for poor air quality with Covid. The shower head did not work properly and water came out around the head and did not spray properly. I did let the check in person know about these issues and she said she would advise the housekeeping manager. I am sure if I went into that room today the issues would be the same.
We enjoyed going to your casino but will not stay there again until things change. 1991 menu is almost not existent with only about 6 dinners to choose from and prices have gone up and food quality has gone done. For dinner my husband had chicken fried steak and it was cold. I had the chicken alfredo and it was also cold but had flavor. We ordered breakfast the next morning and I ordered the biscuits and gravy. I refused to eat it because it looked like someone had gotten sick on my plate! My husband had pancakes and he said they were good.
Prices also have gone up at Plum's and they are short staffed to handle all the people since 1991 was almost empty and people were at Plum's to try to save some money. Bussing of the tables was bad. I asked for a towel and spray bottle to clean our table so we could sit down and was told someone was bussing the smoking area and would do our table soon. Also the ice cream was closed so only soft serve at Plum's and the amount is less. It is sad to see what has happened since this has been our favorite casino. Grand Casino Hinckley does not have these issues. For a weekend with drawings the casino was not busy until about 4:00 p.m.
Hope things change fast or you will be having less people come. How many go there and do not complain about anything but just do...
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