Rural King — Attraction in La Porte

I called rural king yesterday around 12:47 after seeing a dog house online that I was interested in. The woman who answered the phone said I might be able to help you if I had someone on the floor. I said I have the sku # could you look it up and give me the dimensions? She very rudely replied I’m only going to be able to see what you see online. I explained that at Lowe’s their description of products shows more. She reluctantly asked for the sku#. I gave it to her asking why she’s being so rude to me? She said Ma’am I’m not being rude use to you. I asked again for dimensions… she said again rudely it’s 30” wide and weighs 43 lbs. I asked for the length, she continued to be rude so I asked for her name and she wouldn’t give it to me so I asked for the manager. Then “Jonathon” got on the line and I conveyed that the woman was rude. He stated that she was patient with me. After saying he didn’t know who I was referring to because I was just transferred. He wouldn’t give me her name. Then I mentioned i was calling about a dog house and he said the description and then I heard the voice of the woman in background. So I knew he was lying. I understand businesses are short staffed and I’ll bet she’s the hardest working person there. But that is no reason to be rude to customers. I don’t think anyone deserves to be treated that way unless they are treating you poorly then in that situation they should just get a manager. I think the employees need training in how to communicate properly with customers if nothing else. It’s the holiday season and this interaction really upset me. I’m retired now but I was in charge of many employees, I had to put out “fires” all day in my line of work and so many other things… I never treated someone the way I was treated and for no reason. Just wanted to report my disappointment with these two employees in hopes that they will reflect on their actions and try to do better and maybe rural king can consider some kind of training. Thank you for the opportunity to share...

Their batteries are crap. I'm being polite Abt it. One year warranty well let me tell you. You better KEEP THAT RECEIPT. Don't rely on your RK rewards acct to show that you purchased it where when serial number. None that matters. Without the receipt they will tell you it will be prorated. I purchased a battery there three months ago. I didn't see the sticker on it says 10/2024. Should have been pulled by 4/2025 IF I want believe the lead in charge. That same lead more or less implied that I didn't buy it there and when I said. Surprise when it showed up like I said. He was quiet then. Rude. Then after paying over 45 battery they wanted prorate it because well I didn't have receipt. Didn't matter they could see it all on computer. 35 they wanted. I brought it home. I have the receipt. This is the second one now We bought two for two mowers and both have had be replaced three months or less. Both junk. Friend mine works on mowers says me "Junk. Only good thing Abt them is the one year warranty. I replace one battery four times in one year." Just stay away from junk batteries Rural King in Laporte Indiana. You have the rudest lead and I want you to know I will NEVER buy another battery from you and when this is replaced I am done with your company. Plenty other places...

EDIT TO ADD: I removed one star from my rating because my friend just told me she was there today, a full 24 hrs later, and the same chick was still there dead. Only reason I'm giving 2 stars is because country roads provides affordable chicken feed. I'm leaving a negative review because of their chick area. I was very disappointed in what I saw there yesterday. Dead chicks, improper food provided (adult chicken pellet sized feed?? Probably why there was dead chicks they are starving to death), LOTS of pasty butt, and every single bin was marked incorrectly. I'm a poultry breeder and was really disappointed to see they were selling pea chicks as various chicken breeds. I mean, that's not even the right species let alone breed, come on!

Fun fact, if you want chicks next year you can get them from me with 100% assurance that I won't leave corpses in the brooder with your animals before selling them, and your chicks will also have a fair chance at life being given the correct feed. I even provide a serving of chick grit after 3 days old and guess what- i know what breed and species they are 100%... Never shipped,...