The UPS Store — Attraction in Littleton

Neil was a lifesaver. I'd been dealing with FedEx for two days trying to get a Battery shipped. I went to UPS, Neil knew exactly what to do. He filled out the paperwork, packed it up and had me on my merry way in under 15 minutes. FedEx advised me to have the battery packed by a specialist. A specialty shipping company wanted $95 for the paperwork, $150 for packaging and $100 for shipping. Holy. Moly. Neil told me that FedEx usually doesn't give their employees the same level of training, the laws and regulations around shipping batteries can be fairly complex. This is why FedEx couldn't/wouldn't help me. With UPS, each employee has received extensive training because each location is a small franchise. This means the business depends on having each person fully trained and knowledgeable. I'm so grateful that I was able to speak with someone who actually knew what to do. With FedEx I got a different answer from every person I spoke to. After two days (and 27 phone calls, no joke) of dealing with FedEx (and even breaking into tears, to my embarrassment) I am so relieved to know that I can go to UPS, get the right solution and move on with my life. I could have saved so much time if I went here first! Thank...

First, the short version: I walked out of this store today because they couldn't spare a few strips of tape to pack my prepaid dropoff.

Now, the long version: I've been in retail management for 10 years, have fixed struggling and non profitable locations, and have explored purchasing a franchise, including a UPS store. Many, many people online complain about the profitability of their UPS store, and YES, I understand they get very little $$ for a prepaid dropoff. To the tune of $.50 or less. However, it is a complete joke that an owner would have a policy AT A SHIPPING STORE that they can't even spare a few strips of tape for a box. So, my message to the owner is that if this ISN'T your policy, you definitely have some staffing development opportunities (young lady, blonde, rather frumpy, working at noon on 12/28). And if this IS your policy, enjoy your time joining the throngs of underperforming owners that voice their opinions online of owning a UPS store franchise that doesn't make any money wondering WHY they can't make their locations...

I frequently ship packages and visit various UPS stores, but I intentionally avoid this location despite it being the closest to my home because the staff is consistently rude. Most of the time, I only need to drop off a small package with a pre-printed label. When I walk in and mention this, with no one else in line, the male manager simply points to the counter with a scowl.

Today, while in a hurry, I decided to give this location another chance. There were three people waiting, and I asked, "Can I just leave this package on the counter? It already has a label." The gentleman responded, "No, we have a line." I then asked if the other customers were also dropping off pre-labeled packages, and he replied, "I don’t know, but we have a line." I’ve never encountered this response at any other UPS store. With several family members who have worked for UPS, including in high-ranking positions, I know this is not the level of service the company stands for. I believe they would be extremely disappointed with the experience at...