Les Schwab Tire Center — Attraction in Livermore

Out of all the car service places I've ever been, this Les Schwab has the WORST customer service I've ever seen. I got a flat tire and had to choose between a AAA approved facility (which was closed at 5:30pm), so at 5:40pm I called and ask if they would place my brand new tire on my rim & that I DID NOT have a donut wheel. When I got there, Cody C greeted me and I told him I called ahead of time and the girl on the phone said they would mount my tire and no cost. I said I didn't want to have the price changed on me, and he said that it would be $30 (for the wheel spin). When I asked if they priced matched Big O Tires ($17.50), he said that they do not price match. He charged me for the mounting ($20) and wheel spin balance ($15). If the girl on the phone never told me it would be $35, I would have never wasted my AAA tow to their facility in the rain. Before I walked out to tell my friend that I was upset, I talked to the girl who I had spoken to about the charges. Her first honest response was asking if he charged me for the mount, and was SURPRISED he did. After I walked out to talk to my friend saying that I was going to leave this bad yelp, and he was upset that he went in to help me get a partial refund. Cody C kept telling me that just because a miscommunication was made on their part, that they still needed to get paid and that $35 was TOTALLY worth a tire being mounted on my wheel. He made me feel WORSE & WORSE as the conversation carried on.. Then he asked with a sarcastic tone, what do you think would be fair? How much do you think you should get back (might I add, this was in front of 3 other co-workers sitting around making judgmental faces)? I haven't been this upset in a long time, and it takes a lot for me to speak up and finally tell someone when they are totally in the wrong.. In this case it was TERRIBLE attitude & service as well as a cost I should have never incurred or been offered a refund from the start. I would NOT recommend this tire...

The Livermore Les Schwab did a very good balancing of my 4 tires. However, they did over-torque my lug nuts. Les Schwab’s technicians said they torqued to 125 ft-lbs. I called the dealer and they told me a range which I think was 84-92 ft-lbs. I just retorqued on my own as soon as I got home knowing the technician was incorrect and there was nothing I could do about it at that point (next time gotta remember to confirm torque spec in foresight).

The best thing they did was the follow through by their manager, Mickey. That man gets an A+ for knowing how to run a business and get repeat customers. The technician who balanced my tires shoveled through my back trunk, glove box, etc. looking for the lug key and started carelessly tearing the plastic interior paneling apart. In his haste, the technician broke a mounting tab on an interior cover of my car (see photo). I told the manager. He documented the damage and said he would contact me. After 2 weeks, Mickey did! And with a new replacement part! Top notch management follow through to make things right after the...

I came in to have some used wheels I purchased powder coated changing the color from silver to glossy black. Les Schwab does this in house, the wheels are shipped to Oregon to get it done. They came back looking like new wheels. It is unbelievable how great they look and the price they charge for powder coating is very fair in my opinion.

My project was setting up my SUV with an extra set of 18" winter tires to accommodate driving to ski destinations. When winter is over I will switch back to my 20" z rated highway tires for better gas mileage during the summer months.

Jacob helped me determine the size tire that would fit my SUV. With the smaller wheels I was able to get a larger tire and he took the time to help determine which tires would fit and perform the way I wanted.

The next day after it was done I drove up to the snow and the grip on icy roads was excellent. I expected the noise level from the tires go increase however it really did not change much. The Open Range All Season tire is...