GameStop — Attraction in Los Angeles

So I want to start off by saying after many years of living near this GameStop, and having the quality of service go down,unfortunately after my last interaction, I cannot and will not shop here ever again. Let me start off by saying that I visited this GameStop January 10, 2024 to purchase an Xbox controller and my interaction with employee was good until check out. The controller that I wanted to get had a different price than what was advertised on the wall and even after reminding the employee of the price, i was told me he could not honor the price and immediately printed a tag correcting the price And I understood that it happens. Prices can be different and retail companies can correct the mistakes but even after that interaction I decided I wanted to get a controller despite that interaction. I wanted to get a Controller and had asked employee if they price match, the employee told me no and then corrected himself and said yes, but only if you’re a pro member, so with that interaction I walked away with without a controller because I realized I was not being told correct information and was turned away. GameStop policy is to price match and you do not need to be a member, and that the price match is done by the employee as long as it’s sold by any major retailer and not a third-party, which is understandable. So I did go to another GameStop to gather information I bought a controller and was price matched with no issues. I hope management can train employees of the store better because after this interaction, I won’t be...

"Chic Think"🤦🏽‍♂️. Basically, the main reason why this Country, this State is getting a lot of these millennials that are so bad at Customer Service. They are throwing out their "Common Sense" over some dumb way to go the around and about but leads to nowhere but frustration besides a "Question" that pops in my head "Why are you working here!?" There was no Point A to Point B until I literally have to her own job since she was preoccupied with something else "like all millennials do🥴" open the box and flash the receipt. And yet. That still lead to the 30 minutes of extra nonsense. FML🤦🏽‍♂️. It was just a simple warranty accessory replacement or reupping on an accessory🎧. Turned out. The person that was on the clock on 10/06/2023 around 12:30 pm wasn't all there"🧠". This was the first and only bad customer service I have ever experienced at "ANY" Gamestop in my entire 35 years of my life. I had to hold my back my previous Military switch just so this kid👧🏽 can at least finish the transaction in 30mins... That should of taken a couple of minutes . "FML" 🤦🏽‍♂️. Because of this kid👧🏽. This might deter me from walking into this Gamestop in the future. I do not have the patience to go through that "ridiculousness" again like in my younger days in the Military🙅🏽‍♂️. If I walked in and see that Gamestop Associate👧🏽. I might as well walked back out and looked up a new "Go To" Gamestop stomping grounds. It is...

This place was great!! We called before going in and the guy that answered was nice & helpful. We went to get the games we called about & some funko pops! The guys working there were all kind, friendly, helpful, informative & nice!! It's always nice to go into a store, be treated well & be offered help by everyone & made to feel comfortable!! This is not a common occurrence these days & I'm sure the holiday season is stressful for them but they all had smiles!! I never remember to go to this location when I do go once in a blue moon, my boys are grown now & we're no longer in the area, but I will from now on!! The grandkids & godson are older & we're ready for another round of gaming!!! Lol. Anyway, check it out. You will be happy you did! Thank you to everyone working...