Walgreens — Attraction in Lowell

On August 7th, I purchased a mascara, and when I opened it, it was severely damaged. I returned to the store three days later, after work and other errands. When I arrived at Walgreens, I grabbed another mascara from the same section I shopped from before, bringing my emailed receipt and the damaged product with me.

The employee helping me, along with Tina, confirmed the purchase in the system after I entered my phone number and gave them my name, emailed receipt, damaged item, and purchase date — the right thing to do, by the way. I didn’t give anyone a hard time. In fact, I even went to grab the replacement mascara myself so no one had to stop the line or call for help.

I asked Tina if I could open the replacement in front of her to make sure it wasn’t damaged this time — she said no, explaining that items can only be opened after purchase, which I understood.

However, despite having proof of purchase and the transaction already confirmed in their system, I was still asked for my ID??? According to Tina, you still need your ID even if you have your receipt. Unfortunately, I didn’t have my ID on me because I rushed to the store, and when I expressed my confusion, Tina’s only response was, “That’s the rules.” The tone was dismissive, and there was no effort to explain why the policy was being applied this way in my situation.

The whole thing was frustrating — not just because of the inconvenience, but because of the lack of empathy and professionalism. A little understanding and clear communication would have made a big difference.

Tina, do better. And Walgreens — check your employees and your systems. What happens if someone doesn’t have their ID but needs to return something ASAP? Especially for something under $20, when they’ve shown the receipt and confirmed their information...

Walgreen on Chelmsford street is my most favorite Pharmaceutical store. WHY? Well I Don't know every employees name but whatever the position they have been kind patient and helpful. John is the head pharmacist and you can imagine with patients (not judging a mere observation) the patient is usually suffering from one ailment or another that affects mind, body, and spirit therefore can be impatient with the pharmacists and John who oversees it all he gets all the "fallout" yet I see him handle it with grace, dignity, compassion, kindness, patience and selflessly puts himself 2nd and addresses the sense of urgency at hand. I like many others one who is a pharmacist to. Forgive me I forget her name.. She is pretty blonde hair thin kind and patient to. And another woman I remember her by her sweet gentle calming voice I feel a little sad I cannot at least describe her and others to raise them up in grace and dignity. I have ADHD and can be impatient frustrating and my endless chatter is self explanatory but I treasure these Angels in my life that through "adversity" for lack of a better word they respond with patience unconditional kindness selflessly. I am writing a book and I don't know how much time I have left but while I am alive I will not miss any opportunity to reach another thank them teach self acceptance and comfort them. And when I go to my next journey I might not be here but my book will. Debbie Al-Harbi "A...

Here's a quick overview of what I've been going through with this place. I take 5 medications that are vital to me living and I carefully and methodically call and go down there a couple of days before my presciptions are due to be refilled. I recently changed to a different pharmacy that is 45min away because this Walgreens kept screwing up, 1st the script needs to be rewritten and they didn't say a word about it 3 days before when i went down there and scheduled the pick up. Then 3 days go by and the doctor sends them a new script. Now I go down there because i only have 2 days left of a vital medicine, then tell me there out of stock of it and it will be 5 days till they get it....again they never mentioned the stock availability the 2 times I had already been there!....so now I change to the 45 minute away pharmacy to get it in time. That whole thing was 3 weeks ago and now I went to walgreens for my other vital medications and the same exact thing just happened today 1/31/18, they are out of stock and it will be 4 days till they have it!...I've been going there every month for 7 years and to not keep it in stock is all about there costs and they don't want to get it until the very last minute to not tie up there revenue. I can't stress enough to anyone who reads this to NOT go there it is a 1 pharmacist per 2000 customers store and they have 15 ways to bill u but not 1 way to keep there medication...