Blue Mountain Resort — Attraction in Lower Towamensing Township

This will probably be the longest review I will ever post.

Main points: Their system is a mess, they need to fix it or change it. They have terrible employees with zero customer service skills while they also have great employees with great customer service skills. So, if you are lucky you’ll have to deal with the good ones, otherwise you will receive nasty treatment.

This happened on March 7/2019. We arrived around 2:40 pm. We were with our company. My coworker planning the activity sent all our information on time, about a week before. When we arrived, a guy named Robert started attending us. He said our information was not in the system, that we had to enter it again. Fine. I entered my information in their system, went back (all this time my coworker was dealing with Robert paying for the giftcards that each of us would have), I told him that I entered my information, he checked and told me “It is not here. You are not doing it right. Everyone has done it all day and it has been working, so you are not doing it right”. I said ok, went to another tablet, did the same process and went back. He checked again and told me the same “you are not doing it right”. He was getting frustrated and we were getting frustrated too, trying to deal with such an unpleasant person. I mean, if supposedly I’m not doing it right can you at least show me or make someone to show me? But no, he didn’t offer any of that. HE DIDN’T LISTEN. Meanwhile, there was another employee, named Bowen apparently trying to help Robert, so I told him, can you go with me to see how I’m entering the information?, he went with me, and saw that I was doing exactly what you are supposed to do, because the process is very self-explanatory. He went and said Robert that yes, the information was right, Robert was uncooperative and didn’t say much or offer to do anything, Bowen was so nice to enter all our information in their desktop computers since the synchronization with their tablets was clearly not working. At least Bowen LISTENED, treated us as you are supposed to treat a customer. Dealing with Bowen was a pleasant experience. After this, while my coworker was STLL dealing with Robert, the RUDE guy, he tells us

“I’m going to have to attend another customer because they want to ski” we want to ski too, we were here first.

I don’t hope you guys fire Robert, because everyone needs a job and maybe the guy was having a bad day or has family problems, but PLEASE give him some training about customer service. It will be good for him and for your resort. Also, I hope that he is just rude and was having a bad day and not that he was treating us horrible because we have an accent and he is racist.

We dealt with more people:

Michael- Ski Instructor : wonderful, very nice experience. Dev: Good. Nathalie: she was trapped in the mess with their horrible system and the giftcards and I didn’t treat much with her, but my impression was that she wanted to help, something that I didn’t feel from Robert. Tim in the rentals: Awesome, very polite and nice guy.

I had a good time taking my lesson, but I'm very sad because my coworker put a lot of effort organizing the trip for the company and she couldn't enjoy that much, because she was trapped dealing with the problems of their system.

I’m leaving 1 star because even if most of the interactions are good, one unpleasant, nasty, rude interaction really affects your whole experience. Besides that, because their system is NOT WORKING, and they won’t...

Great Group Snow Tubing Event

The event was a resounding success! The snow tubing with the colored lights and DJ was great! The food service was reasonably priced and perfect for our event. Our area in the lodge was very conveniently located and we had plenty of space. I would highly recommend BMR and Natalie Reale for another group event.

We hosted an evening group snow tubing event to celebrate our daughter's 14th birthday, on January 6th. I would like to recognize Natalie Reale for her exceptional work. We had many calls, texts, and emails back and forth planning the event going back to late September. At that time your 2023/24 pricing had not even been set up yet, but she was able to help me start planning. Just looking now at my gmail, I see 32 emails! Natalie did a great job of helping sort through the various meal options, etc. I appreciated the variety of options BMR offered at different price points and for different types of events. The day of the event we had a major snow storm. We were travelling with a group of 20, in a bus from NJ. Natalie remained in constant communication with me along the way to make adjustments, in real time, for our event. The ride typically takes 90 minutes, on that evening it was 3 hours. During our journey to BMR our arrival time changed multiple times. Each time Natalie had to make changes to our time in the lodge, timing of the food, and timing of our group tubing session. When we finally arrived, Natalie was there (standing out in the storm) and greeted us as soon as we pulled up to the lodge. She helped to usher the group to our assigned area in the lodge, made sure everyone received their passes and escorted the group out to the tubing area. She then came back inside and helped us set up for the party. She stayed with us the entire evening to make sure everything went smoothly and helped keep us on our tight time schedule as we did not want to delay our departure due to the weather. Just prior to leaving, our bus driver reported he did not think he would be able to get the bus back up the hill on Blue Mountain Drive. Natalie went into action and spoke with several co-workers who live locally and helped plan an alternative route for the bus to take. Exceptional service from BMR and...

Holy frozen tundra, Batman! This was quite the winter wonderland... with a few villainous icy patches, of course. This Caped Crusader braved the slopes on patrol for Mr Freeze! Luckily he was in hiding and did not cause his usual mayhem. Although, I did find the following from my detective work:

The Good:

Plenty of variety for all skill levels, from bunny hills for the Robin-in-training to black diamonds that would test even the skills of Catwoman. The Bunny Hill was closed when we went.

Gotham City-worthy Views: The vista from the summit was breathtaking. It reminded me of gazing out over Gotham City on a clear night, though thankfully with fewer gargoyles and criminals lurking about. For those who like a wider and less steep hills, You can ski halfway down and then get onto the two person lift to go back up to the top.

Beware:

The Penguin's Icy Grip: Some of the slopes were a bit icy, especially in the afternoon. Watch your step, or you might end up taking a tumble like the Penguin after a run-in with yours truly.

Joker's Chaos in the Lift Lines: The lift lines could get a bit long, especially on weekends. Luckily, The lift we were on had capacity for six people at once!

Two-Face's Double-Edged Sword: While the resort offered night skiing, visibility wasn't always the best. There were a few dark spots. Those were like navigating Gotham's shadows, making it a bit tricky for this crime fighter to see potential obstacles. Proceed with caution if you're hitting the slopes after dark.

Overall:

Blue Mountain Ski Resort was a worthy destination for this Caped Crusader.  Just remember to pack your Bat-patience, watch out for icy patches, and you're sure to have a "snow" much fun time.

Bat-Tips:

Layer up: The weather can change faster than Two-Face flips a coin. Be prepared for anything by dressing in layers.

Bring your own Bat-Snacks: While the resort has food options, they can be a bit pricey.  Pack your own snacks to avoid getting "Bat-hungry" on the slopes. Keep in mind they want you to eat them on the outside patio rather than inside. Special thanks to Garrett and his crew at the equipment rental area who were more than happy to pose...