If I could give zero stars i would. Family of 9 all bought tickets today for the gondola ride . We got to the top and had a nice lunch and then were told that because it was raining the gondola had stopped running for the day. They would send shuttles for us. They had no organized plan to get us down in an orderly safe way. They did round trips every 20 minutes down a road that was steep, minimally maintained, and dangerous. The van had no seat belts and even though the poor driver had it in low he still had to use the brakes and they were smoking. We had to keep the windows open because of the smell even though it was raining. There was no place near the shuttle pickup to wait out of the rain....people had to run from the restaurant. So, it was survival of the fittest. Old people, people with young children and pets were forced to wait until all the fit people who had outrun them had gone down. No workers up top had any idea what was going on or made any attempt to form some kind or orderly exit for us. Whoever is managing this service should be fired. I will never forget this, how scared we were for ourselves and children.