Quality Television Repair Center — Attraction in Marlboro Township

I'm writing this review in response the the negative reviews I found when reviewing this company. All too often, customers will only leave a review when something goes wrong. Many decent companies, who do the right things for their customers, never get the credit they deserve. People get the service they expect and go on their way without another thought. I think Quality TV & Video Repair Center deserves praise for my recent experience with them. My Sony HD TV was not turning on. I went to the Sony website and followed the "Troubleshooting" instructions to see if I could fix the problem. When that didn't work I spent an enormous amount of time trying to see if my TV was covered under warranty. The Sony website does not make this an easy task. The phone number on the site was out of service, and the new number never picked up. With no other solutions, I called Quality TV & Video Repair who responded to my home within an hour. I was met by Barry who was a very nice and personable guy. He has been in the TV repair business so long -30 years- people call him "Barry TV". Barry and his co-worker checked my TV and determined that it had to go in to the shop for repair. I gave a Barry $100 deposit with the understanding that he would let me know the full cost after diagnosing the problem at the shop. Fast forward one day-Sony finally responded to my calls about warranty coverage and said that my warranty was still in effect. I immediately called Barry to ask him to not service the TV because Sony said they would do it for free. Barry was completely understanding and arranged to return my broken TV. He even took the the time to answer my call on and early Saturday morning, his day off, before he had coffee! Please keep an open mind when reading negative reviews. I would not hesitate to use this service again as Barry was a true professional. PATRICK...

Had my TV fixed about 2 months by these guys. They sent out some ghetto thug who asked to use my bathroom and phone the second he got there. Had the TV for a week and returned it in working order, supposedly having replaced the "main board" for about $220. TV stopped working about a month later. They came back to pick it up again and have had it for about 3 weeks with no phone calls and every time I call I get the runaround and a promise of a phone call back but no one calls. I put the charge on my credit card just in case this happened. It will...

So I read a lot of negative reviews after they took my tv and started to get nervous and was told four days for repair I got my tv back tonight took 4 weeks but tv is up and running and Jaun even dropped it off to me after hours what people don’t realize is that some of these parts are hard to locate and also take time to ship and receive especially now during covid cause most parts come from over seas my only complaint would be lack of communication if customers were kept in the loop it would go a far way but all in all I am satisfied...