Cruise Terminal AA - PortMiami - MSC Cruise Line — Attraction in Miami

There are many reasons for my 1 star review.

They are detailed below.

Being forced to buy two drink passes in a single state room when one partner doesn’t drink at all.

Trying to get an upgrade to the yacht club was impossible, despite reaching out many days in advance, on our first of back to back cruises.

Trying to get my status match for over three weeks, never took place. Even our MSC cruise concierge was unable to get their team to respond at all, I sent the Status team emails as well, no response at all from that team.

Nickel and diming everywhere. You really lure people in with relatively inexpensive cruises, but the fees to actually have a decent cruise make it more expensive than other lines. The hotel gratuities should’ve been able to be purchased in advance. If we had not noticed that charge on both of our cruises, we would’ve not only been tipping our bartenders and room stewards in cash, but we would’ve also paid for other things without even knowing what it was.

The itemization on our bills and the lack of detail are awful. The accounting is clearly meant not to be concise.

The beds were very uncomfortable. We paid for the Area Upgrades, and I would not want to know what the standard beds are like.

The app is not very user-friendly, and you should still have the option to get paper activity papers for every day. I am in IT, your usability team needs to leverage industry-standard design feedback loops.

Kids running the hallways late at night, banging on the doors, waking people up when they should be either one required to be with their parents after eight or 9 PM or have a curfew of some kind.

You have an entire waterpark for the kids to play in yet they took over the Jungle Pool every day. The size and lack of pools on a ship this size should be addressed.

Customer service is right in the center of the very loud music, and it’s almost impossible to communicate with the customer service agents. Nonhlanhla was wonderful at the customer service desk.

CNN news only, no Fox. Either have multiple viewpoints or none at all.

Everyone at the blue Lagoon in Nassau Bahamas was very unwelcoming. Whereas every location we went to in Jamaica was super welcoming.

The shore excursion coordination is pretty poor. Meeting in the theater at a certain time means a certain time, but it appears that MSC builds in extra time for people to be late punishing people that were on time.

For example, the blue lagoon excursion we had to be there at 11:15 and we didn’t leave until 1215 or 1230 by the time we got to the blue Lagoon we only had 2 1/2 hours or so for $200. That is a little ridiculous.

The Everglades tour in Miami we did between our back-to-back cruises. We had to be down in the theater around 715 and we didn’t get back until two in the afternoon. The total time on the airboat was probably 20 minutes and then a show for about 20 minutes you guys should scrap that tour unless someone is headed to the airport. There should be no return to the port. It just wasted most of the day. We didn’t get back to the boat until two and there was no launch or anything provided...

I have had the worst experience my first time making changes with MSC. I recently broke my leg on the 17th and my doctor suggested that I do not go on my trip which is on 14 November due to risk of blood clots. I was in a room with my auntie and my cousin, so it was three of us to one cabin. I called and asked if I can change my sale date till June. The representative confirmed with me that we can only change the date 90 days out from the original sale date so I changed my sale date to January 30 and he also told me that I have to pay an additional $150 because of the date change and I agreed with it. I also confirmed with the representative that the sale date is only for myself. Everyone else is going because there are more of us that are going also, on the same date. I will be the only one changing the date due to risk of blood clots from me flying from LA to New York to Spain. A few days later my aunt caused me nervous and almost about to cry, telling me that the representative change all of our sale dates to the 30th and not just mine so my aunt called MSC to tell them about the misunderstanding and MSC did not do a excellent job with the situation because they end up finding a cabin for her on the same original sale date, which was November 14 but they charge her more for their mishap and then and then they refunded her a small portion of what she paid for the original room and then the person I spoke with on the phone had the audacity to email my auntie this email that I shared. I then got his email and emailed him myself to correct him, but he did not respond to me and they did not help out the customer which I would’ve figured that’s what’s more important so that we will be wanting to come back in this situation right here made us never want to travel with MSC ever again and this is...

It’s very busy but set up to be efficient and the staff are awesome. There were two ships leaving from this terminal the day we were there so it was very busy but it was completely smooth, I should mention that we were on a Royal Caribbean cruise that was leaving from the MSC terminal so I’m not sure if we dealt with MSC staff, Royal staff, port staff, or all of the above. We took an Uber and drop off was no problem, there were signs directing you to the correct lanes for each ship, the porters took our check luggage and it was at our room before we were (although there were some luggage handling concerns that I will get into), security was a breeze, staff members were there at every step, friendly, directing you where to go, answering questions, and did I say friendly. Now for the bad, we watched for a few minutes from our balcony as some luggage was being loaded to the ship and saw several suitcases almost fall in the water and we saw a few suitcases sitting in the hallways that had been damaged. When we returned from our cruise we were at terminal A so I’m not sure if they use the same luggage handling staff but there was also damage to one of our pieces of luggage and several people had bags end up in the water, at least one actually sank.

In the end, I can’t speak highly enough about the staff we interacted with in the terminal, if the luggage handling were improved this would be a completely seamless experience, in the meantime I plan to carry on my own luggage until...