Louis Vuitton Short Hills — Attraction in Millburn

When dealing with an upscale store such as LV, I really did expect an upscale experience. But boy, was I wrong. Where do I start??? I was looking for a particular belt, so I started with the online chat to try to locate it since the store closest to me didn't have it, and it wasn't in stock online, so I wanted to see if it would ever be restocked. The associate in the chat was more concerned about creating small talk with me than actually helping me find a solution, which was locating this belt. They made me create a profile before they could even help me, which was pointless and a waste of time. All of that just to tell me they don't know when it will be restocked. Then I came up with the idea if they could check nearby stores and if they found one in stock nearby, I would drive there. The chat associate kept insisting that I had to give them a specific store to get that information. I gave them my zip code, and asked if they can locate stores near me, but again it was the same thing- them insisting I give them a specific store. Long story short, I wasted almost an hour of my time and ended up doing it myself in 5 minutes, with no account needed. Fast forward, I found a store with 2 sizes available 2 hours away from me. I want this belt, so I make it a road trip and go. I get there, walk in, and expect someone to help me. Instead, all the employees are standing around socializing with each other. I find the belts, but I don't see the one I came for. I'm still waiting for someone to come help me, and I noticed 2 other families looking around for the same. No one ever comes, so I have to go find someone myself. I find employees still socializing amongst each other, paying no mind to the customers. I had to finally interrupt their conversation like I was an intrusion, and it felt very uncomfortable. So I asked about the belt, and am told that they don't keep all the stock out, and so the associate went searching through some drawers for the belt. There were 2 sizes available, and the sales associate insisted that the shortest one would be the best fit without even taking the time to measure the waist of the person the belt was for. Long story short again, we get home, and the belt is too short. I am just so dumbfounded why such an upscale store wouldn't give personalized service when it comes to choosing a size. Why insist on a size without taking a measurement? A whole 4 hour round trip and a whole day wasted. I am very disappointed in my whole experience from...

Yesterday I had my first LV experience, and omg, what a disappointment. Maybe I put too much expectations!? I don’t know. I never thought I would be here giving them 1 star and writing a bad review. But after reading so many bad reviews at this specific LV I noticed many other costumers didn’t have good experience. Long story short, I’ve been wanting this specific purse for years, but there was always some other priorities. Beginning of the year I set that as a goal, and told myself I was going to save to buy it. Beginning of October was my birthday and wedding. As a nice gesture, seeing I’ve been working hard to save for the Louis, my husband gave it to me. Unfortunately, it has the wrong pattern. We went to Short Hills to return it, spoke to Jeffrey (so far the best sells person) which did all the return process and ordered a new one. It was out of stock and took 3 weeks to arrive. Jeffrey, very kind, texted my husband letting him know the purse was in store. We went to pick it up yesterday, October 21. At our arrival we couldn’t find any sales person available, so just kept walking till someone ask if he needed help. I said I was looking for Jeffrey since we were dealing with him since the beginning. The guy said anyone could help since it was just a pick up. It took a long time for someone to bring me the purse. While waiting another lady asked us if we needed help. Since I heard her speaking Portuguese with another costumer I mentioned I was also Brazilian. My husband, who is a few months younger than me , was by my side, and she asked me if he was my soon. That can sound silly, but I don’t look old at all. And he doesn’t look that young to be my son. We both looked at her with no reaction. Very rude! Then finally the purse arrives, now a lady, puts it on the table, gives it to me and leaves and i was like “ok, i looked at it and now what!?”. After chatting with her coworker she comes back, takes the purse to box it and its when Jeffrey is available to say hi, and brings us the purse after its been boxed. After seven years, I left the store so disappointed. That was never the experience I imagined to have. If I should have ordered it online I wouldn’t have to pass for that situation, but I was looking for a great...

The worst customer service I have ever received at a LV store. Rude and impatient with customers that are dressed casually. My mother and I came across this store by accident not knowing that it was even in this mall. Unfortunately I wish we had continued not knowing about this specific store. We were greeted in a reluctant and stand off-ish manner from the woman working. We expressed to her that we were just browsing, (we had our specific pieces we would like to look for in our heads already but wanted to see other pieces as well) every single item we looked at we were basically pressured to look at and/or try on. My mother and I browse with our eyes if we wanted to try on or feel anything we would obviously communicate that. Once my mother and I declined the offer to touch multiple items in the matter of 3 minutes the worker left us with an attitude. 15 minutes pass and I was ready to ask about demensions of a specific bag and the prices of the shoes we had in mind. Much to our surprise when we went to try and find the worker that was with us she was nowhere to be found....5 minutes pass and we see her helping a couple that was very well dressed and thats when my mother and i realized we "weren't dressed right" for her to continue helping us. We tried to get other workers attention and we were blantly ignored. This is a horrible representation of the LV brand which I have come to love. We took our business elsewhere down the hall to Burberry and Louboutin. Customer service needs to be addressed with workers and apologies issued to every one who had a negative experience...