Harmony Massage Therapy — Attraction in Milpitas

DO NOT GO HERE!! The other reviews are exactly right. Terrible service and extremely shady business. I got swindled. They will lie and try to scam you when they were the ones who overbooked and made the mistake. The owner is super, super rude, especially if you are a Groupon customer. This type of service do not deserve ANY business. Here is what happened:

I booked a one hour appointment for 10:30am. I live quite far away so it was a 20-minute trip one way (40-minute round trip). Since it was my first time here, I made a wrong turn and ended up being 7 minutes late. When I got in, the reception lady said we can only give you a 20-minute massage until 11am. I said wait a minute, I wasn't going to drive 40 minutes today to get a 20 minute massage. Since I'm late, I'm happy to take just 50 minutes. Due to the language barrier, they got the boss lady on the phone because she spoke okay English (she was also the one who booked my appointment over the phone). I actually do speak Chinese but I didn't let on that I did. I wanted to see if something shady wass going on.

Over the phone, the boss lady changed her story multiple times. First, she said she can't take me because I didn't come 15-minutes early. I said you did NOT tell me when I booked I had to come 15 minutes early. How was I magically supposed to know that I had to come to an appointment 15 minutes early?!

Next, she tried blaming me for being late and that's why they are not able to take me. I said I get that I'm late and for that, I'm okay with a shortened appointment time - 50 minutes. Then she said, well, then I can offer you 30 minutes today and 30 minutes another day. I said, no, it doesn't make sense to drive 40-minute round trip TWICE for two 30-minute appointments. I want a 50-minute session and be done! Then, she said, okay I can give you 40 minutes until 11:20am. I'm like WHAT?! I was only 7 minutes late. Why am being docked 20 minutes of massage time?!?!?!?! So this got me thinking that if I was here on time at 10:30am, I probably would only be able to go to 11:20am. Someone is obviously available but they can only go to 11:20am. Something fishy is definitely going on here...

She was like well those are your two choices, take it or leave it! She then stopped talking to me. She was on speaker phone and started raging in Chinese about me to the reception lady. Beware if you don't speak Chinese! Is this really the best way to treat your customers?!?!?!

After I got off the phone with the boss lady, I finally found out from the reception lady that they actually OVERBOOKED, so the last person to have shown up would have been turned away no matter when you showed up. They tried different tactics - offering 20 minutes now and rest later, then two 30-minutes, then a single 40-minute. What are they playing at?! It is COMPLETELY shady.

Through the whole process, the boss lady kept blaming ME and did not apologize ONCE for her mistake. Do NOT go here. They do not deserve any business until they fix their attitudes and shadiness. What a waste of my...

Not honoring a birthday coupon I received from Harmony Massage

Wow...this is the first time that I have left a massage parlor feeling tenser and more upset before I entered the place of business. Where should I start? I have been coming to Harmony Massage Therapy for about three to four years. For the most part, I had a good experience. It has been a while since I got a massage especially with COVID-19 forced business to close March 17, 2020. I decided to get an overdue massage, especially I recently received a happy birthday coupon on Monday, July 26 for half off for a massage that expires on August 2.

On Wednesday, July 28, I entered the massage parlor and I was greeted by a polite woman who asked me to sign in. When I signed in with my phone number into their system, the coupon for 50% off birthday coupon popped up. The woman who greeted me at the door was surprised the coupon popped up. The woman asked me to me show her the coupon I received and I showed her the coupon on my phone. The woman took a photo of the coupon on her phone and called her boss. Over the phone, I explained to the woman's boss that I received a coupon via email letting me know that I have received a 50% off coupon. I came in a day before my birthday to get a massage. The boss told me she will not honor the coupon since I did not come to the massage parlor on the day of my birthday. I was shocked by the boss's answer. Nowhere on the coupon said that I can redeem only on the day of my birthday. I asked if I come a day after my birthday if the Massage Parlor will honor the coupon or any day before the expiration date. The boss over the phone repeated that they would honor the coupon on my birthday.

I became extremely upset since it was less than six hours when the calendar would show it would officially be my birthday. I felt that I was misled since nowhere on the birthday coupon shows that it would be only good on the day of my birthday.

This experience has left a sour taste in my mouth with the management/ownership of Harmony Massage. If this is how the management/ownership likes to handle themselves I would more than happy to take my future business to other high-quality ethical massage parlors anywhere in Milpitas or throughout...

Although the massage was decent, I felt uncomfortable when I was judged on my tipping. I tipped $20 but she seemed unsatisfied and questioned why assuming it was only $10. I came in to relax after my work with chronic pain issues, and typically appreciative of the effort given by massage therapists, but sometimes it is uncalled for poor experience. The lady who took my payment took an unnecessary photo of my credit card with her personal phone without asking me. It is an infringement of my privacy I did not consent to. I asked why but there was no explanation and I got ignored. I reported to the admin ( or another person of that place) . Only to be told that the person messaged via WeChat regarding my info to know a simple thing as if they took my Visa or Mastercard because they weren't sure to surcharge to surcharge me $3 or $5. Really how safe is WeChat? Their admin told me it is a chatting platform and Chinese people use it. For that it is still a questionable security issue and I am very annoyed.

During the massage, the lady was interrupted a couple of times and they kept talking loudly. I didn't hear any soothing music.

This was not taken seriously and I have to admit I had high hop after reading good reviews but my own experience didn't live up to that standard. They seemed to see cash payment as the most convenient and the lack of professionalism. For that you have loss a...