The Nock Point — Attraction in Mountlake Terrace

DR. JEKYLL/MR.HYDE TREATMENT!

STAY AWAY!!!

The first day I went in all was good. The guy helping me out seemed confident in helping to choose proper arrows for my bow. My husband and I made it clear we were new to this and needed the 101 on it all. He asked me to shoot so he could tell me my draw length, which I did. He told me where my draw was at and cut the arrows, which I afterwards shot again. They were too short, not allowing me to fully draw, and brought the point in dangerously close behind my bow hand when drawn. He said they were out of the arrows I got as I had bought the last set, and advised me to try them out and come back to have them replaced if they didn't work out, no problem. I asked for a receipt and he said no worries, I'll remember you. So I agreed I would try to see if I could get away with that length during my lessons. However a few shots during the class were enough to make it clear these arrows would not work for me, as was confirmed by my instructor. I went back to exchange them, asking the lady at the front desk for help with the issue. As soon as I asked, the guy who had originally helped us briskly walked over and said, I remember you guys. I first thought, "what great memory and service," but that was immediately interrupted by his change of tone, rudely and abruptly saying he can't exchange them for us but he can give us a discount on new ones. He quickly added that WE determined the draw length incorrectly and that we should "at least own up to that" if he was going to exchange the arrows. This only happened after both my husband and I had to attest and argue with him that that is not how it happened, and reminded him that he told us we could come back and exchange them should they be too short, and that he didn't even give us a receipt. He eventually did exchange the arrows which we are thankful for - spending $80 for arrows you can't use is an extremely unfair inconvenience to put on your customers!!! -Especially when they made it clear they are looking for guidance in a new sport and were let down during that process by a professional! I've worked in customer service a good chunk of my life and the way we were treated that second visit was beyond unacceptable by any standard. No matter what reason he used to change his mind on how he would handle that situation (after the fact that he agreed to do things a certain way no less), what was most egregious was how aggressively he sought to deflect blame from himself in order to not follow through on his word (and his word ONLY bc he refused to give a receipt, which any well-meaning professional should have provided when asked) bc it made him look bad or w/e reason, especially in a situation where he was the experienced one helping out somebody who wouldn't know how to determine something like draw length :/ . I get the feeling if I didnt have another witness to this unfairness I might have had to walk out with an $80 loss due to this person's ego, greed, or whatever drove him to pull a 180 on his promise to a customer.

My advice for a good experience, choose another shop! And if you absolutely have to use this one for whatever reason, DO NOT LEAVE WITHOUT YOUR...

It's a good place to practice your skill, hang out with friends or buy your bow. But DON'T start a membership here! I first started my membership in late April 2016 and ended it after half a year. It was a pleasant experience. Then in Jun 2017 I decided to come back again. This time I started a family membership in the middle of June. I was charged a full month fee on that day. Then I was charged a full month fee at the end of June again (for July). I asked them why and the owner of the place told me they would take care of it and refund it when I end my membership. Then I decided to end my membership at the end of December this year. I asked them at the beginning of December when I should notify them of cancellation and they told me to call at the end of December. So I called yesterday right after they charged me for January's fee and ask for a refund of Jan plus that half month of Jun. Someone called Jim returned my call today and said they cannot refund that half month. I asked then why not charged a pro-ratio rate for the first month. He said their system could not do that. But it definitely could do that when I first started my membership in 2016. I tried to argue but he hang up on me. I called back and told him I'm fine with not refunding that half month, but I would write down what happened on Yelp and Google. He said ok but nothing else he could do except for extending my membership for half a month - but I told them a month ago that I would leave at the end of December. This extra half month means nothing to me.

Then another thing occurred to me. I thought I should let them know before I put it in my review so I called back again. Back in July I asked in store if I could change to individual membership and they said ok but the system was not working so they would do that later. So I left without watching them make the changes. I really trusted them at that time. However this change never happened. It was my fault that I didn't find the problem earlier and asked them to correct it so I didn't bother to ask for a refund. But this is just another example of how they did their work.

And the interesting thing was during this phone call after knowing I was going to say this on Yelp and probably discussed with his boss, Jim told me they could give me that half month fee back. Lol. But what I want is not that 40 dollars. I just hoped they could honor what they said.

I've been taking archery classes next door at Next Step Archery for almost two years and I love the coaches there. Some of them work part time for the Nock Point and they are very nice people. I practiced in the Nock Point a lot and bought all my gears there. But I am very very disappointed this time and want to alert anyone who want to have a membership there, think twice and definitely don't start in the...

This place is fantastic. I came with a friend for some fun on their walk-in shooting range (both of us had beginner-level experience from archery classes years ago) and the staff were super kind and helpful. We ended up staying for nearly five hours of continuous shooting! David was especially awesome, he came by periodically to check in on us and gave us really helpful pointers on how to improve our technique, and he and Jim even let us try several different bows + higher quality arrows as we improved. While we were there, we saw people of all levels come in to shoot (literally from first timers all the way up to people using their own Olympic-level gear).

Important Note #1: Masks are required at all times, whether you’re there to shoot or to browse the shop. They take COVID precautions very seriously for the safety of their staff members and clients, and if you cannot respect that, don’t go there expecting to be treated like you’re an exception to the rule. A maskless guy showed up while we were shooting, mouthing off about how “COVID is over” before leaving. Don’t be That Guy. No one wants to share a shooting range with someone who can’t respect all the safety rules set by the range.

Important Note #2: Speaking of safety, read the range rules. Read them again. I saw several low-star reviews complaining about the staff “yelling” or otherwise being very strict about enforcing the rules - if you can’t handle someone reminding you of the rules without dancing around your feelings, don’t come to a place that deals with literal weaponry. If they spot you doing something potentially risky (to yourself, others, or the rental equipment you’re using) from across the range, they aren’t going to stay quiet for the 5-10 seconds it takes to walk over to you. Safety is the #1 priority for them (as it should be), and the staff were nothing but polite and professional about it when we were there. If you’re curious about why a certain rule is in place, just ask! They were more than happy to explain whenever we had a question about the rules.

Pricing: Can’t be beat, they charge a flat fee to rent equipment and you can use the range for as long as you want.

Staff: Super nice, respectful, professional, and enthusiastic about teaching us how to improve our shooting consistency! They seriously went above and beyond to help us, and overall ensured we were having a great time.

Tldr: 10/10, I cannot recommend this place enough....