Harvest Ridge Winery — Attraction in New Garden Township

My friend and I went to the mac & cheese and wine pairing today along with 30+ other people (I counted how many people were there for the event). We arrive at 12:50 for the 1 pm event and wine was immediately poured for us. There was 1 bartender working who tried to maintain all the customers there for the event + whoever else walked in off the street but he was extremely overwhelmed. The crowd was told at 1:20 pm that the mac & cheese was being heated up by his boss and it would be out by 1:30. At 2:10 pm, the boss showed up with the mac and cheese so she was not there heating it up like the bartender claimed. The mac and cheese was not put in front of us until 2:30 pm. The wine was poured at 12:50 pm so it was extremely warm at this point & 3/4 of the wines were supposed to be served cold. Not only was the wine warm, the mac was cold! The whole event was so disorganized. We were also pretty turned off by the attitude of the bartender. We could tell he was working hard but at the same time he was being snippy with customers. It was pretty obvious he was annoyed with the situation of maybe being short staffed or the fact the mac & cheese was late and he had to deal with people complaining but he shouldn’t have been taking it out on customers. When you buy a ticket for a 1 pm food & wine pairing, you expect to be served at 1 pm or shortly after.. not an hour and a half later!! I won’t be buying tickets to their other pairing events...

Signed up for their Girl Scout cookie and wine pairing two weeks ago only to show up the day of and be told they don’t have Girl Scout cookies. I’m not entirely sure how you can confidently go up to people and say for two days you knew you didn’t have any because you couldn’t get in contact with the troop and maybe there would be cookies in an hour… no effort was made to go get cookies. They are not hard to find and you can deal with the extra maybe 30 dollars to be able to put on the event. I feel as though they did a bait and switch to get people to stay and spend money because they were already there. I got a flight so as not to throw the whole day away and found they don’t know how to operate their system. I was told I wasn’t charged after the iPad wasn’t working and ended up paying with cash. I found that I had two charges to my account. When I called about the issue I was given attitude and not asked my information. Maybe they aren’t doing as well as they’d like so stealing money from people is...

Really bad experience with the wine and Mac and cheese pairing event on 9/4/22. We got there at 12:45 for the event which started at 1pm. There was supposed to be a choice of wine or cider and the bartender just poured me wine without asking. The wine was poured shortly after 1pm but the Mac and cheese didn’t get served until 2:30…that’s an hour and a half after it was supposed to be served. The wine was supposed to be paired so I stared at my wine for 1.5 hours while I waited for the Mac and cheese which was room temperature when It was in front of me. It should have been piping hot for how long we waited. I’m so disappointed in the way things were handled. The single employee who was managing the room was drenched in sweat and spilled wine all over our table. He said he would come back to clean it up and then never did. We had to go to the rest room to get paper towels to clean it up. The whole thing was a mess from...