Hello - we went to IT in New Haven after booking tickets online (cheaper). Although we had bought seven tickets, we only had five people coming so we called on the phone and the lady was very kind and easy to work with in getting the price adjusted the day of. Their system is very quick too so I saw the credit reflected right away.

Now for the fun part! Once we showed-up, everyone got a very snug fitting harness and then a cable that gets connected to a rail system that weaves in and out of obstacle courses and zip lines spanning three different levels. At first it was a little nerve-racking going on some of the more challenging courses trying to reach the zip line, but you get used to the height. Also, when you're there with a group of people, you're having so much fun that you don't think about it as much.

Most of the obstacle courses have ropes or rails nearby and again, you're connected to the rail system with your harness so the safety factor is more reassuring. Sometimes you have to drag the cable to get around certain curves but it's not so bad. The zip lines are definitely fun and not too scary and this is coming from someone who doesn't like heights!

The concession stand as of this writing is no longer open. However, I believe you can bring outside food and drink. So, if you are planning a birthday party, you could wing it with your own supplies and with whatever tables and chairs are available. There is also a birthday party option but we didn't have the ten people required to fully take advantage of this offer. In addition, they do have small lockers available for your small possessions which are not allowed on the obstacle course. Did I mention that the IT is connected to the Jordan's furniture store? So, if there's someone that doesn't want to do the obstacle course, they can go through the store as well.

Looking back, this was definitely a fun trip for the whole family! We did a two-hour ticket and the children in my party were zonked afterwards. I got a little sore after an hour myself so I decided to come down which gave me time to check out the furniture store. I would come back here again (maybe do a one-hour ticket next time) or even check out the other Jordan's / IT Adventure locations.