TAP Air Portugal-Cargo — Attraction in Newark

This airline by far is the worst airline ever. They purposely do not inform you, of basic useful information so that you have to pay charges penalties and ticket difference. Great way to make money from your unsuspecting clients.

They do not notify that if you are doing a stop in Portugal you must be covid tested even if you are fully vaccinated and just passing thru. MOREOVER, We were offered an illegal false covid test by a ticket agent, which led us to believe the whole issue was a scam. We were on hold for more than three hours on the phone and no one ever picked up. When we could not get tested because it was late at night they would not book us on the next day flight. Even though the airline agent indicated we did not have to pay penalties for the mishap, just the ticket difference if any... the next day they wanted to charge us for penalties and the difference. We ended up booking a ticket with another airline...cheaper and direct!! IF YOU WANT TO HAVE BAD SURPRISES...

No refund after 1 year. Worst airline I've ever dealt with.

TAP cancelled my flight and the gate agents were not clear if it would be possible to rebook us even by the next day, so I purchased a ticket on the next flight such that we could make a connection. Upon calling them to transfer our bags, I learned we could not connect the two tickets, so I cancelled them under their 24 hour cancellation policy.

Almost 1 year later, they still have not processed my refund despite promising it IN WRITING repeatedly. I have called, submitted complaints, all of which they have dodged or closed despite, once again, stating in writing they were processing my refund on two separate occasions.

Nothing could make me fly with them again. If nothing goes wrong, you make have a perfectly pleasant experience, but if your flight gets canceled or you need a refund, be prepared for a nightmare...

I would give 0 stars if possible. My gf and I took a flight from Porto to Newark and the airline lost our checked bag in the process. It has been 5 days later and we still have not had any word from the airline about the bag. Every number we try either leads to the wrong department according to customer service or the call is never picked up. It is impossible to get any information and when we drove to Newark (we are from philly) they said they would provide a tracking number for the bag... which of course they have not. The people working for this airline are useless and do not care. We will never use this airline again and I urge anyone thinking about using TAP to consider...